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Senior Account Manager Resume Example

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SENIOR ACCOUNT MANAGER
Executive Summary
To secure a challenging position that will utilize my strengths in client relations, sales, and product knowledge.
Professional Experience
Senior Account Manager
First American Flood Data Services － Austin, TX
  • Work closely with Client Relations team to identify opportunities and formulate strategies to secure new, and retain existing business.
  • Take lead in role in selling products and services as subject matter expert.
  • Responsible for approximately 10 accounts representing most of the top revenue producing clients for the company.
  • Responsible for the Western Region representing $40+ million annual revenue, including management of account manager/product specialist staff.
  • Responsible for assigning new and existing accounts to team members based on strategic impact of relationship to the organization.
  • Responsible for training, mentoring, and setting expectations for staff.
  • Facilitate all aspects of new client integration.
  • Consult with clients to determine their needs and priorities.
  • Create and deliver training and sales presentations to clients and prospects.
  • Possess communication and negotiation skills.
  • Negotiate all pricing and contract language.
  • Identify problems, diagnose causes and determine corrective actions.
  • Assist subordinates and supervisors in identifying and resolving problems.
Product Specialist
First American Real Estate Tax Service － Westlake, TX
  • Work closely with Client Relations team to identify opportunities and formulate strategies to secure new, and retain existing business.
  • Take lead in role in selling products and services as subject matter expert.
  • Work closely with internal sales solution center in creating materials for the sales process and RFP/RFI response.
  • Manage sales support and inside sales team.
  • Collaborate with Corporate Marketing on development of collateral material for products and services.
  • Prepare various reports for executive management reflecting existing business activity and sales pipeline.
  • Maintain and disseminate competitive intelligence reports.
  • Sold and implemented revenue-sharing and JV solutions.
  • Create and deliver sales presentations to clients and prospects.
  • Possess skillful communication and negotiation skills.
  • Collaborate with other internal companies on strategic efforts for securing new business and increasing market share.
  • Negotiate all pricing and contract language.
  • Assist with product development and launching of new products and services.
  • Responsible for the preparation of, and adherence to, departmental budget.
Service Delivery Manager
November 2007 to February 2015Fidelity Investments
  • Led team of Financial Associates responsible for ensuring an optimal customer experience and successful retirement savings via inbound phone calls.
  • Coach and develop associates by monitoring customer interactions.
  • Leverage data on associate performance to identify trends and provide corrective.
Account Manager
April 1996 to August 2007The First American Corporation First American Centralized Services － Westlake, TX
  • Build and maintain client relationship at multiple levels within the organization.
  • Represent Company as the primary liaison between client and multiple internal product companies in the use of bundled products and services.
  • Work closely with the Client Relations team and internal product companies on new client implementations, managing ongoing relationship, and opportunities for additional revenue growth.
  • Coordinate all activities with operations, accounting, and sales to ensure a positive customer experience.
  • Responsible for developing training materials/program and delivering training presentations to clients and prospects for products, services, and technology.
  • Conduct regular business review meetings with client to ensure needs and expectations are being met or exceeded.
  • Detail-oriented with eye towards process improvement, quality control, and proactive issue resolution.
  • Identify problems, diagnose causes and determine corrective actions for issues encountered by both internal and external customers.
  • Excellent written and verbal communications skills.
  • Proficient in the use of Word, Excel, and PowerPoint.
Education
Bachelor of Science : Business AdministrationSan Diego State University － San Diego, CABusiness Administration
Skills
accounting, budget, Coach, communications skills, competitive intelligence, client, clients, Client Relations, Detail-oriented, product development, executive management, Financial, inside sales, managing, market, Marketing, materials, meetings, mentoring, Excel, PowerPoint, Word, negotiation, presentations, pricing, process improvement, producing, qualitycontrol, RFI, RFP, selling, sales, sales support, strategic, phone, training materials, Excellent written
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Resume Overview

Companies Worked For:

  • First American Flood Data Services
  • First American Real Estate Tax Service
  • Fidelity Investments
  • The First American Corporation First American Centralized Services

School Attended

  • San Diego State University

Job Titles Held:

  • Senior Account Manager
  • Product Specialist
  • Service Delivery Manager
  • Account Manager

Degrees

  • Bachelor of Science : Business Administration

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