senior account manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Resourceful Project Manager with excellent client oversight, issue resolution and relationship-building expertise. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Talented Account Manager proficient in customer relations, sales and strategic planning. Demonstrated strong track record of success in highly competitive market setting. High-level sales cycle knowledge and excellent communications skills enabled achievement of challenging goals.
Expert in increasing productivity and customer satisfaction while driving revenue and sales from $0 at inception to over $3,000,000 annually.
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Skills
Direct Sales
Project management
Account management
Analytical problem solver
Sales presentations
Strategic planning
Business development and planning
Business growth and retention
Financial management
Planning and execution
Profit and revenue-generating strategies
Multidisciplinary team leadership
Timeline management
Fast and thorough learner
Proficient in technology and construction management software
Education
Augsburg CollegeMinneapolis, MNExpected in 05/1993 ā āBachelor of Arts:Accounting and Finance - GPA:
Work History
Lockton - Senior Account Manager Birmingham, MI, 03/2020 - Current
Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
Contributed to annual revenue goals by selling new services and developing new accounts.
Exceeded sales goals within 18 months of starting in the Commercial Flooring Industry and having no previous experience. Contributing over $3,000,000 in annual sales and effectively managing projects to maximize gross profits in excess of 25% on average to date.
Project Management of scopes as little as $1,000 to in excess of $1.4 million.
Introduction of new lines of business that offer less competition, high margins, and offer clients a single source solution with highly effective project management.
AG Property Development & Construction - President Owner City, STATE, 02/2003 - 09/2019
Achieved under-budget and on-time project management to adhere to project goals
Directed technological improvements, reducing waste and business bottlenecks
Facilitated over $30,000,000 in high-end construction processes for residential and commercial clientele
Shaped solutions and approaches by leveraging trends in customer marketplaces and industries
Maintained agile, responsible organization with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies
Amalia G. Interior Design & Furnishings - President Owner City, STATE, 01/1999 - 09/2019
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues
Penetrated new market areas by investigating competitor products, services and trends
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge
Saved costs by effectively negotiating vendor prices, terms of sales and service agreements
Retained existing customers and substantially grew customer base, product line and sales volume
Improved profitability by developing pipeline utilizing multiple marketing channels and sales strategies
Managed sales transactions with revenue stream of $2,000,000 annually
KPMG LLP - Accountant Manager City, STATE, 08/1993 - 02/2000
Performed advanced reviews of business operational trends and expected obligations to prepare accurate forecasts
Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement
Trained new employees on accounting principles and company procedures
Developed auditing program to address risks and evaluate regulatory requirements
Completed audit papers by thoroughly documenting audit tests and findings
Coordinated, managed and implements projects for auditor and examiner evaluations
Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement
Analyzed accounting systems for efficiency and effectiveness
Gathered and analyzed financial data to determine improvement efforts
Prepared working papers, reports and supporting documentation for audit findings
Developed and enforced audit policies and administrative and technical functions
Performed strategic planning, execution and finalization of audits
Managed internal controls and assessed risks of technology network by performing Information system audits of each division
Identified audit risks, prepared budgets and coordinated with management and audit team in preparing related reports
Interviewed business owners, explained audit scope and conducted exit interviews of audit findings
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