Senior Account Manager resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Visionary Senior Account Manager adept at making hClaire decisions and innovative critical thinking. Approachable and outgoing problem-solver with a talent for cultivating successful creative methods of increased profits and efficiency. Proven ready to take on a long-term position with up to [Number] clients managing up to [Number] junior account managers.
Social Media: Facebook, Instagram, LinkedIn, Twitter
RELEVANT COURSEWORK
Interpersonal Communication, Writing across the Media, Editing Skills, Public Speaking, Integrated Marketing Communication, Media and Culture, and Visual Communication
Problem-Solving
Account Management
Customer Service
Relationship Building
Verbal and Written Communication
Microsoft Office
Time Management
Employee Mentoring
Excellent Communication Skills
Experience
11/2020 to CurrentSenior Account ManagerAnsys | Atlanta, TX,
Manage a book of business with an account value of ~$5.3 million in annual business
Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Cultivated deep knowledge of customer businesses and relationship to company objectives.
Collaborate with internal partners to meet client needs such as ERMs, BTS Consultants, TLM Consultants
Network with other internal resources as needed to resolve client concerns/escalations involving tax and other areas
Ensure client satisfaction by maintaining high NPS scores
12/2018 to 11/2020Client Support Specialist II – Account ManagerDreambox Learning | Atlanta, GA,
Provided payroll and product support to clients processing payrolls of up to $5 million per pay period
Managed 30+ client accounts with a total account value of $2 million in annual business for ADP
Aided in General Ledger mapping, Time Off Policy setup, and special calculations
Liaised between clients and other departments of ADP such as Time and Attendance and Benefits
Engaged in team NPS initiatives to create spreadsheets and proactive emails
Average Net Promoter Score of 100 in fiscal years 2019 and 2020
Initiated reduction of Year End OT for associates through GID4Me to increase associate satisfaction
Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
Delivered high level of service to clients in effort to build upon relationships for future.
Provided exemplary level of service to customers to extend relationships for future business opportunities.
12/2017 to 09/2018Client Support SpecialistGivaudan Ltd | Elgin, IL,
Supported clients regClaireing payroll product on inbound basis
Resolved cases and escalations in level two resolutions queues – special calculations, general ledger, time off
Coached and mentored new associates
Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
07/2016 to 11/2016Marketing InternPruittHealth | City, STATE,
Worked with marketing and admissions director to admit new patients into facility
Designed and distributed advertising fliers for events
Advertised for events through social media
Education and Training
Expected in 12/2016Bachelor of Arts | Communication, BiologyUniversity of South Carolina Aiken, , GPA: GPA: 3.25/4.0, Palmetto Fellows Scholarship and Dean’s Scholarship Recipient, Dean’s List
Activities and Honors
I am a driven Senior Account Manager. I have almost three years of experience in Major Accounts Up Market at ADP. I have over eight years of exceptional customer service skills developed through retail, restaurants, inbound phone support, and managing my own book of business at one of the world’s top payroll providers.
I have strong verbal, written, group, and interpersonal communication skills gained through successful research projects and organizing team events at ADP. I have comprehensive knowledge of the Workforce Now platform as well as expertise on the working needs of an UpMarket associate, team, and region. I bring forth a positive attitude with the goal of providing the best leadership to a team that will, in turn, provide the best possible service to clients.
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