senior account manager resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Experienced Senior Account Manager with a proven track record in sales and account development. Adept at leveraging people skills and business acumen to develop customized solutions and approaches that achieve dramatic results. An approachable personality, combined with extensive knowledge coupled with expertise stemming from managing difficult accounts with professional proficiency. I am a solution oriented problem solver dedicated to best in class customer care. Natural communicator capable of interacting with all levels of the organization, I am well versed in managing simultaneous objectives with-in a deadline driven environment.
Skills
Excellent and persuasive in communication and in negotiation expert
Highly proficient in numerous CRM software platforms (including but not limited to Salesforce, HubSpot) alongside with expert level understanding and usage Microsoft office and other applications.
Sales process engineering Including strong lead and sales development, forecasting and management.
Skilled at both the generation and retention of revenue.
Key account generation.
Data analytics and strategic planning abilities. Familiarity with both market and competitive analysis.
Expert at consultative and relationship selling.
Profit and revenue-generating strategies.
Experienced in social media marketing, recruitment and hiring, and Market intelligence.
National account coordination, logistics and management experience.
Experience
Senior Account Manager, 10/2019 to Current Microdesk – Irvine, CA,
Engaged clients in order to build relationships while maintains and nurturing business relationships with existing clients. Identified accounts with shrinking revenue and addressed ‘at risk' clients, reaching out to these accounts to ensure retainment.
Cultivated deep expertise in available product offerings and all associated capabilities, to inform customer purchasing decisions. Developed foundational knowledge of specialized job functions, industry practices, and standards to help create actionable recommendations.
Maximized ROI of campaigns by analyzing performance, response rates, and results. Created programs successful in generating quality leads and driving sales revenue.
Assembled technical and cost proposals for clients and verified proposal completeness and compliance with specifications.
Contributed to strategy meetings to increase awareness of company and attain greater brand recognition. Conducted strategic planning meetings with my clients on a regular basis in order to determine job title expansion, geo coding and recruitment efforts required.
Identified effective recruiting strategies to deliver qualified candidates for hiring consideration. Reviewed ongoing marketing trends to integrate successful strategies into ongoing marketing development efforts.
Analyzed, experimented, and tested strategies for continuous campaign optimization. Used advanced market research to locate and leverage current search trends and data for real-time marketing improvements.
Negotiated profitable terms with clients and the company, including levels of service, prices, and duration of contracts, helping clients choose optimal approaches based on current budgets and targets.
Maintained detailed records in Salesforce to track contacts and follow-up with potential customers.
Gathered, aggregated, and modeled critical business data to forecast changing market variables. Used external industry data to identify business trends, risks, and opportunities.
Identified opportunities for improvement by streamlining processes, reducing costs or realigning strategies to better capture available opportunities.
Mined available company and competitor data to fully understand the current market landscape and direct the development of strategic solutions. Compiled, analyzed and modeled data to support recommended changes.
Kept robust library of reusable assets for use in business intelligence gathering, reporting and forecasting and client presentations. Additionally because proficient in artificial intelligence and process automation.
Business Development and Account Manager, 02/2017 to 02/2019 Envirnomental Pest Services – City, STATE,
Optimized current revenue streams by meeting with existing customers to preform inspections seizing every opportunity new lead generation.
Exceeded sales goals as established by upper management, significantly increasing ROI.
Focused on relationship building, I networked with many local, regional and even international organizations to develop and fill pipeline in turn consistently ranking in the top tier of sales professionals finishing number one numerous months based on top dollar amount.
Providing exceptional customer service, even when errors occurred, working quickly and efficiently to correct any service, billing or scheduling issues.
100% closing ratio on all scheduled appointments.
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
Maximized efficiency and time management by effectively planning and organizing client routes within territory.
Business Development and Account Manager, 06/2012 to 02/2017 Active Pest Control – City, STATE,
Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
As a customer care agent, I was responsible for answering customer calls and resolving issues including billing, scheduling, new customer sales and complaints.
Oversaw daily functions of asigned branch including scheduling, route reviews to ensure minimal windshield time, and collections.
As the inside sales manager, I trained agents in technique by original script specific scenario coaching, mentoring and leading by example as I was consistently the top producer for sales in the contact center.
As a Commercial Sales Inspector specializing in new business development and existing management, I canvassed and cold called for potential leads, sheduled and performed inspections with potential customers, including creative leads and those provided by the contact center, provided proposals, generated agreements and obtained signature and payments prior to working with technicians and branch support for preferred scheduling.
Followed up to ensure customer satisfaction with services performed to ensure customer retention and attempt to obtain referrals, minimizing cancellations.
Met and or exceeded sales goals as determined by upper management.
I maintained a 98% closing ratio with scheduled appointments.
Attended chamber of commerce, BNI and other networking events to develop contacts and sustain relationships.
Effectively built relationships with both established and potential customers.
Consistently inspected, quoted and sold large accounts with annual contract values of greater than $50,000 and above, typically while converting their residential services at the same visit.
Education and Training
Bachelor of Arts: Communications , Expected in 05/1999 to West Virginia University - Morgantown, WV GPA:
Magna cum laude graduate
3.75 GPA
Dean's List Honoree
Bachelor of Science: Business Management, Expected in 06/1999 to West Virginia University - Morgantown, WV GPA:
Magna cum laude graduate
3.75 GPA
Dean's List Honoree
High School Diploma: , Expected in 06/1995 to Nicholas County High School - Summersville, WV GPA:
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