senior account manager resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.
Attentive [Job Title] well-educated in [Area of expertise] and [Area of expertise]. Goal-oriented and professional with proven history of exceptional account retention. Commended for attracting average of [Number] new clients each quarter.
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Recognized by management as one of the top 10% of the business for up and coming sales.
Skills
Digital marketing
Order management
Cost reviewing
Goals and Performance
Team Leadership
Account Management
Scheduling
Database Management
Sales analysis
Checking quotes
Broker expertise
Converting leads
Outbound telephone marketing
Operations
New account creation
Account verification
Excellent Negotiation Skills
Sales
Prospecting Clients
Customer Relations
Cold Calling
Relationship building and management
Lead prospecting
Researched sales leads
Sales Reporting
Work History
Senior Account Manager, 11/2017 to Current Microdesk – Los Angeles, CA,
Liaised between account holders and representatives to resolve issues and maintain satisfaction of customers.
Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
Worked with customers to develop strategic business and account plans.
Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
Prepared and managed monthly invoices.
Developed deep knowledge of customer businesses and relationship to company objectives.
Supervised 1 lower-level account managers to maintain excellent services for over 45 accounts.
Mentored junior account management professionals to develop skills.
Motivated team members to meet and exceed sales targets.
Provided extensive support in sales, technical and business areas to key accounts.
Made 60-100 cold calls per day resulting in client base growth.
Outside Sales Representative, 01/2017 to 11/2017 Graybar Electric Company, Inc. – Richmond, VA,
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Computed total costs and profit requirements for customer sales to provide accurate pricing.
Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
Performed effectively in self-directed work environment, including managing day-to-day operations and decisions.
Addressed multiple industry issues and provided client support.
Presented professional image consistent with Washington National's brand values.
Developed new business relationships and maintained existing through regular communications and effective account management.
Prepared and deliver customer sales quotes.
Attended monthly sales meetings and quarterly sales trainings.
Quoted prices, credit terms and other bid specifications.
Contributed ideas and offered constructive feedback at weekly sales and training meetings.
Completed all call reports, paperwork and on-going personal training by required deadlines.
Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
Developed, maintained and utilized diverse client base.
Built relationships with customers and community to promote long term business growth.
Exceptional computer skills
Negotiated prices, terms of sales and service agreements.
Prospected to increase sales lead pipeline and and converted leads into new customers.
Kept detailed records of daily activities through online customer database.
Prioritized tasks and projects to meet tight deadlines.
Performed required travel for training and scheduled events.
Wrote sales contracts for orders obtained and submitted orders for processing.
Recorded accurate and efficient records in customer database.
Presented information to customers, peers and all levels of management.
Identified prospective customers by using business directories and following leads from existing clients.
Established new accounts through cold calling and personal visits to potential customers.
Worked independently with minimal supervision.
Bartender, 09/2011 to 11/2017 Alterra Mountain Co – Denver, CO,
Generated higher ticket averages by training employees on suggestive up-selling techniques.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Developed new signature cocktails to support bar marketing brand and increase profits.
Education
Associate of Arts: Liberal Arts And Sciences, Expected in 12/2011 to Butler County Community College - El Dorado, KS, GPA:
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