senior account manager resume example with 6 years of experience
Skilled Account Manager proficient in customer relations, sales and strategic planning. Offering [Number] years of related experience and a demonstrated track record of success. Ambitious Account Manager with proven history of maximizing revenue, productivity and customer satisfaction. Skilled at [Software] use and [Product] sales with training in conflict resolution. Dedicated to superb client services. Focused Account Executive proudly offering a background in lead generation and efficiently resolving customer issues. Courteous and cordial with the desire to increase business opportunities through outstanding marketing initiatives, effective communication skills and a dedication to customer service. Driven Senior Account Manager with extensive knowledge of managing [Type] accounts with familiarity and professionalism. Enterprising individual known for goal-oriented thinking and solutions-oriented problem-solving. Dedicated to best-in-class client services. Motivated [Job Title] with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy. Enthusiastic Client Service professional with [Number] years of client interface experience. Well-versed in [Industry] products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
- Goal-oriented
- Persuasive communication expertise
- Business development
- Key account generation
- Customer Service
- CRM
- Proficient in [Technology]
- [Software] expertise
- Excellent communication skills
- Customer relationships
- Employee mentoring
- Account management
- Call center experience
- Active listening
- Transportation solution development
- Customer relations
- Conflict mediation
Chicago, IL, 03/2017 - Current
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Gave extensive support to key accounts in sales, technical and business areas.
- Negotiated contracts and fees with media professionals to secure pricing.
- Increased company revenue [Number]% through managing [Number] accounts.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Verified and posted all accounting entries with [Software] to maintain timely, accurate input of all information in accounting system.
Memphis, TN, 10/2016 - 03/2017
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Converted [Number]% of clients into repeat customers, driving [Number]% increase in market share.
- Achieved or surpassed sales quotas by as much as [Number]%.
Philadelphia, PA, 02/2016 - 10/2016
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Received [Type] Award for [Number]% rate of closed loans.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Answered [number] calls per [timeframe] to assist with customer questions and concerns.
- Coordinated with underwriters, lenders, loan managers and securitization teams to manage portfolios.
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
City, STATE, 05/2015 - 02/2016
- Capitalized on opportunities for account growth and business development.
- Identified sales objectives and set realistic expectations to convert prospects into clients and clients into partners.
- Developed attainable team sales goals and fostered relationships with clients and staff members.
- Achieved or surpassed company-defined sales quotas for [Number] consecutive months.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
- Sales - Surpassed all sales goals by 25% for Mid-Atlantic region.Increased sales by [X%] over a two year period.
- Promoted to [Job Title] due to [Action] and [Action] that achieved [Result].
- Consistently maintained high customer satisfaction ratings.
- Member, Alumni Association
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Resume Overview
School Attended
- Texas Tech University
Job Titles Held:
- Senior Account Manager
- Sales Representative
- Lending Officer
- Sales Team Lead
Degrees
- Associate of Arts
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