Senior Account Manager, Mid Market resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Versatile Account Manager with 6 years of experience in attracting and retaining top accounts, maintaining strong relationships with clients and improving sales and revenue. An innovator at heart with an ability to maximize the systems and software used everyday to increase the client experience. Excellent written and oral communication skills with a specialty in digital marketing and publisher relations.
Senior Account Manager, Mid-Market , 09/2021 to 12/2022 Atnetplus, Inc. – Stow, OH,
Instrumental in establishing and implementing account management processes, procedures, and software.
Retained and managed a book of business totaling $1.5M
Proactively lead the expansion, upsell and renewal process for 25-50 top strategic accounts assigned to my book of business
Exceeded renewal goal by 127% resulting in +$500K guaranteed revenue.
Built out a renewal playbook and client-facing FAQ site which resulted in a 16% increase in our renewal rate, increased adoption rates, and decreased overall churn.
Championed multiple cross-team initiatives that increased revenue, productivity, and collaboration.
Lead the full-cycle of client communications from onboarding to renewal, acting as the main point of contact for client insights, reporting, and new product updates.
Maintained and expanded senior-level relationships within customer accounts, acting as a strategic and trusted advisor.
Translated customer needs back to internal teams to improve the client experience and product.
Account Manager , 03/2021 to 09/2021 Materion – Charlotte, NC,
Cultivated creative video campaigns alongside our creative team for name-brands such as J&J, Walmart, Amazon, Deloitte, and JP Morgan.
50/50 Hunter/Farmer Mentality- Actively prospecting while tending to current book of business
Act as the main point of contact between the client and our internal creative team
Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
Immersed myself in client brand identities and best practices (J&J, Walmart, Deloitte, Amazon) to deliver detailed project briefs to internal creative team.
Proactively created and pitched new project decks to existing clients
Acted in a Producer/Project Manager capacity. Assembling teams and overseeing proper workflow to finish projects on-time and under budget.
Key Account Manager, 07/2019 to 03/2021 Colossus Media Group – City, STATE,
Increased company revenue by 50%
Mentored new hires and trained them in Pipeline Management
Managed a team of 5 people to execute account marketing strategy (Graphic Designer, Web Developer, Content Manager, Campaign Manager, Videographer)
Managed and mentored team of two account executives.
Highest producing Account Executive in the Company's 5 year history- $250K of new business in my first year
Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign effectiveness to clients.
Managed web-based demand generation campaigns by collaborating with internal channels to develop brand consistency and best practices.
Utilized platforms such as Google Analytics, MOZ, Hootsuite, Keyword Planner, Facebook Business Manager, Slack, Monday.com and Seamless.AI on regular basis.
Developed online marketing strategies for Retail, SMB, and Ecommerce businesses.
Chief Operating Officer/Founder, 03/2017 to 01/2019 Primalife Health Group – City, STATE,
Procured sourcing and supply Chain channels
Assessed the logistics of manufacturing and distribution to ensure proper delivery date to buyer's and retailers
Managed company social media content + 3 other local businesses
Utilized tools such as SalesForce and Hubspot as CRMs
Headed new business development and prospecting through cold calling, "door knocking", and partnerships with local fitness studios.
Closed deals up to $25k
Expanded the business into 8 Natural Grocer locations across the West Coast
Accrued $225k worth of revenue within the first 18 months of operation
Developed a referall program that accounted for 25% of new orders generating $50k.
Education and Training
Digital Marketing Professional : Digital Marketing, Expected in 02/2021 Digital Marketing Institute - Dublin, Ireland, GPA:
Joint digital marketing course between the American Marketing Association and the Digital Marketing Institute provided to give in-depth on all things Digital Marketing ( SEO, PPC, Email Campaigns, Content Creation, Website Development, Social Media Advertising)
: Political Science, Expected in University of Colorado At Boulder - Boulder, CO GPA:
Associate of Science: Business Administration, Expected in 05/2015 Brookdale Community College - Lincroft, NJ GPA:
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