Senior Account Manager, Mid Market resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Versatile Account Manager with 6 years of experience in attracting and retaining top accounts, maintaining strong relationships with clients and improving sales and revenue. An innovator at heart with an ability to maximize the systems and software used everyday to increase the client experience. Excellent written and oral communication skills with a specialty in digital marketing and publisher relations.

  • Renewal Strategy Implementation
  • Client relationship management
  • Negotiation and persuasion
  • Upsell opportunities
  • Customer education and training
  • Cross-team project management
  • Strong presentation skills
  • Sales strategy implementation
  • Google Suite
  • Account Strategy Planning
  • Project Management Software (, Hubspot, SmartSheet)
  • CRM (Salesforce, Pipedrive, Hubspot, Copper)
Senior Account Manager, Mid-Market , 09/2021 to 12/2022
Atnetplus, Inc.Stow, OH,
  • Instrumental in establishing and implementing account management processes, procedures, and software.
  • Retained and managed a book of business totaling $1.5M
  • Proactively lead the expansion, upsell and renewal process for 25-50 top strategic accounts assigned to my book of business
  • Exceeded renewal goal by 127% resulting in +$500K guaranteed revenue.
  • Built out a renewal playbook and client-facing FAQ site which resulted in a 16% increase in our renewal rate, increased adoption rates, and decreased overall churn.
  • Championed multiple cross-team initiatives that increased revenue, productivity, and collaboration.
  • Lead the full-cycle of client communications from onboarding to renewal, acting as the main point of contact for client insights, reporting, and new product updates.
  • Maintained and expanded senior-level relationships within customer accounts, acting as a strategic and trusted advisor.
  • Translated customer needs back to internal teams to improve the client experience and product.
Account Manager , 03/2021 to 09/2021
MaterionCharlotte, NC,
  • Cultivated creative video campaigns alongside our creative team for name-brands such as J&J, Walmart, Amazon, Deloitte, and JP Morgan.
  • 50/50 Hunter/Farmer Mentality- Actively prospecting while tending to current book of business
  • Act as the main point of contact between the client and our internal creative team
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Immersed myself in client brand identities and best practices (J&J, Walmart, Deloitte, Amazon) to deliver detailed project briefs to internal creative team.
  • Proactively created and pitched new project decks to existing clients
  • Acted in a Producer/Project Manager capacity. Assembling teams and overseeing proper workflow to finish projects on-time and under budget.
Key Account Manager, 07/2019 to 03/2021
Colossus Media GroupCity, STATE,
  • Increased company revenue by 50%
  • Mentored new hires and trained them in Pipeline Management
  • Managed a team of 5 people to execute account marketing strategy (Graphic Designer, Web Developer, Content Manager, Campaign Manager, Videographer)
  • Managed and mentored team of two account executives.
  • Highest producing Account Executive in the Company's 5 year history- $250K of new business in my first year
  • Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign effectiveness to clients.
  • Managed web-based demand generation campaigns by collaborating with internal channels to develop brand consistency and best practices.
  • Utilized platforms such as Google Analytics, MOZ, Hootsuite, Keyword Planner, Facebook Business Manager, Slack, and Seamless.AI on regular basis.
  • Developed online marketing strategies for Retail, SMB, and Ecommerce businesses.
Chief Operating Officer/Founder, 03/2017 to 01/2019
Primalife Health GroupCity, STATE,
  • Procured sourcing and supply Chain channels
  • Assessed the logistics of manufacturing and distribution to ensure proper delivery date to buyer's and retailers
  • Managed company social media content + 3 other local businesses
  • Utilized tools such as SalesForce and Hubspot as CRMs
  • Headed new business development and prospecting through cold calling, "door knocking", and partnerships with local fitness studios.
  • Closed deals up to $25k
  • Expanded the business into 8 Natural Grocer locations across the West Coast
  • Accrued $225k worth of revenue within the first 18 months of operation
  • Developed a referall program that accounted for 25% of new orders generating $50k.
Education and Training
Digital Marketing Professional : Digital Marketing, Expected in 02/2021
Digital Marketing Institute - Dublin, Ireland,

Joint digital marketing course between the American Marketing Association and the Digital Marketing Institute provided to give in-depth on all things Digital Marketing ( SEO, PPC, Email Campaigns, Content Creation, Website Development, Social Media Advertising)

: Political Science, Expected in
University of Colorado At Boulder - Boulder, CO
Associate of Science: Business Administration, Expected in 05/2015
Brookdale Community College - Lincroft, NJ

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Resume Overview

School Attended

  • Digital Marketing Institute
  • University of Colorado At Boulder
  • Brookdale Community College

Job Titles Held:

  • Senior Account Manager, Mid-Market
  • Account Manager
  • Key Account Manager
  • Chief Operating Officer/Founder


  • Digital Marketing Professional
  • Some College (No Degree)
  • Associate of Science

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