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senior account flooring design manager resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I brings strong leadership skills in customer service while having a deep understanding of the flooring and design industry.

Skills
  • Key accounts and territory management
  • Lead generation
  • Contract development and management
  • Issue and conflict resolution
  • Basic math
  • Team building
  • Project planning
  • Training & Development
  • Troubleshooting
  • Organizational skills
  • Friendly, positive attitude
  • Time management
  • Work ethic
  • Working collaboratively
  • Analytical
Experience
Senior Account Flooring Design Manager , 11/2007 to Current
HcaTamarac, FL,
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Provided information on company promotions and special sales to customers.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Maintains professional network of potential clients and business opportunities.
  • Supported all sales team members to drive growth and development.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Communicated with several key clients weekly to discuss individual needs and overall vision.
  • Assessed inventory levels and ordered new materials, including but not limited to tile, carpet, luxury vinyl plank, stone, laminate, wood and backsplash materials and supplies needed to accomplish project goals.
  • Recognized by management for providing exceptional customer service along with being the top sales person for last 10 years.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery including estimating, ordering/receiving materials, overseeing job installation, costing and billing all while keeping clients within budget.
  • Contributed ideas during strategic and conceptual brainstorming sessions.
  • Followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs.
  • Oversaw marketing for product launches, including public relations, direct mail pieces, sales training and e-mail campaigns.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
  • Developed key relationships with contractors, rental companies and condo to increase sales.
  • Updated web pages and social media profiles with engaging and current content.
  • Leveraged industry trends and competitive analysis to improve marketing campaign performance.
  • Developed positive relationships with new and existing customers, leading to increased sales opportunities.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Mentored and trained junior sales asssocaite.
  • Balanced company objectives and customer desires when formulating pricing and marketing strategies.
  • Generated new business by reaching out to prospective clients by e-mail, telemarketing and presenting in person.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
Administrative Assistant, 06/2006 to 10/2007
Panama GlassCity, STATE,
  • Worked as Administrative Assistance while attending Gulf Coast Community College.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Conducted and initialized background checks for potential employees.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Flooring Design Consultant , 08/2001 to 05/2006
Carpet One Floor And HomeCity, STATE,
  • Communicated with several key clients weekly to discuss individual needs and overall vision.
  • Ordered new materials, including but not limited to tile, carpet, luxury vinyl plank, stone, laminate, wood and backsplash materials and supplies needed to accomplish project goals.
  • Recognized by management for providing exceptional customer service along with employee of the year.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery including estimating, ordering/receiving materials, overseeing job installation, costing and billing all while keeping clients within budget.
  • Contributed ideas during strategic and conceptual brainstorming sessions.
  • Developed key relationships with contractors, rental companies and condo to increase sales.
  • Developed positive relationships with new and existing customers, leading to increased sales opportunities.
  • Mentored and trained junior sales asssocaite.
  • Generated new business by reaching out to prospective clients by e-mail, telemarketing and presenting in person.
Education and Training
Associate of Arts: Business And Marketing, Expected in to Gulf Coast Community College - Panama City, FL,
GPA:

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Resume Overview

School Attended

  • Gulf Coast Community College

Job Titles Held:

  • Senior Account Flooring Design Manager
  • Administrative Assistant
  • Flooring Design Consultant

Degrees

  • Associate of Arts

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