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senior account executive resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated Senior Account Executive, l with experience strengthening customer relationships. Experience in Sales, Customer Service, Automotive Title and Registration expertise and Technology within the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Great teaching and coaching skills, quick learner and can adapt to changing environments. Great with remote training via Zoom or Webex as well as client facing. Highly motivated and detail oriented, look forward to challenges and solving technical issues.

Skills
  • Customer Service
  • Client and employee training
  • Client Needs Assessments
  • Issue Reporting
  • Reynolds & Reynolds, CDK, Lightspeed, Dealertrack and AutoMate DMS Skills
  • Program Evaluation and Improvements
  • SalesForce
  • Zoom
Work History
Senior Account Executive, 08/2014 - Current
The Constant Company, Llc Creator Of Vultr San Francisco, CA,
  • Computerized Vehicle Registration – Hoffman Estates-IL (Transferred from IL To FL 01/2021)
  • Now Home based in State of Florida
  • Responsible for assigned Territory of dealers. Some duties included overseeing that clients stay in compliance with State regulations pertaining to Vehicle Titling and Registration. Conduct meetings with Dealer management, keep them abreast of all changes, create and present Business Review reports.
  • Responsible for managing the relationships with my customers by providing exceptional customer care that is informed by the understanding of my customers, industry and competitors.
  • Keep the retention and satisfaction of our customers as my top two Account Management priorities.
  • Hold Weekly Webinar training sessions for any new users or any users that need additional training
  • Held Training with my team for Dealers at IADA in Springfield and held in person classroom training
  • Follow implementation and onboarding processes for new clients
  • Meet with dealers face to face, telephone and zoom for customer retention, follow up and trainings.
  • Demonstrate, and apply daily, solid knowledge of coordinating successful pre-install meeting, scheduling and conducting installs independently and in timely manner with complete client satisfaction
  • Ensure clients are using product to its full potential and encourage use to grow revenue
  • Salesforce logging daily
  • Take support calls from my clients to help troubleshoot issues and escalate to management if needed.
  • Interact with IL SOS and Illinois Auto Dealers association and maintain great relationships
  • Learn integration for each DMS System for Finance and Accounting integrations
  • Successfully complete special projects and other duties as assigned by State Manager
  • Achievements: Took lead Role in managing the rollout of our new WEB Platform in Illinois, our team implemented this new software and training to over 1600 dealers statewide, in person and remotely.
  • Created processes for our team to complete the implementation task efficiently and with customer satisfaction
  • Participated with my team in development of ideas to implement in our WEB product for our dealers as it was being built
  • Implemented and executed salesforce processes for the Florida team to follow when logging activities
  • Worked on special project to create process improvement for paperwork processes for Florida Territory managers
  • Took on a role in the process of creating Account Executive Playbooks for team in IL and FL
  • Included Step by step processes for new hires
  • Trained and worked with some new hires and helped them get acclimated in their role
  • Establish loyal relationships with our Clients while securing ongoing Revenue.
Assistant Sales Manager/Business Development Manager/Finance Manager, 08/2005 - 07/2014
Advantage Solutions Islandia, NY,
  • Respond to all Internet Inquiries, set appointments with these customers and sell vehicles
  • Take all pictures for website and post them with accurate information
  • Appraise trade ins and work deals with sales staff and assist them in making sales
  • Assist sales manager in daily tasks to sell vehicles
  • Any and all duties as assigned by Sales manager
  • Train Sales Staff on steps to sale, phone scripts and proper techniques to get appointments
  • Write ads for Wheels and Deals Magazine
  • Answer phones and set appointments
  • Run credit applications and obtain loan approval for customers through various banks and lenders
  • Along with General Sales Manager recruited, hired, motivated and trained qualified staff utilizing best practices and effective sales techniques
  • Implemented plans for internet presence and newspaper advertising to increase sales and revenue
  • Learned process to evaluate and appraise trade in vehicles
  • Led by example promoting honesty and integrity creating reputation for Customer Service and Satisfaction.
Finance Manager, 12/2001 - 08/2005
Heller Ford And Heller Chrysler Dodge Jeep Lincoln City, STATE,
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Submitted applications to various lenders through Dealertrack and Routeone and directly to various credit unions.
  • Spoke with lenders to make sure we could secure financing for clients.
  • Monitored pipelines to track and log status of loans.
  • Presented add on products to increase revenue for dealership. Extended Service agreements, GAP Insurance and accessories.
  • Explained very technical financial information to applicants in easy to understand language.
  • Proactively identified solutions for customers experiencing credit issues.
  • Compiled closing packages for drafting and presentation accuracy.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines
Education
Finance And Insurance Certification: , Expected in 03/2002
-
MBPI - Lee's Summit, MO,
GPA:
Status -
High School Diploma: , Expected in 05/1996
-
Lincoln Community High School - Lincoln, IL,
GPA:
Status -

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Resume Overview

School Attended

  • MBPI
  • Lincoln Community High School

Job Titles Held:

  • Senior Account Executive
  • Assistant Sales Manager/Business Development Manager/Finance Manager
  • Finance Manager

Degrees

  • Finance And Insurance Certification
  • High School Diploma

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