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senior account executive client relations manage resume example with 5 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Motivational leader and organizational problem-solver with advanced supervisory, account executive, team building and sales/customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Proven skills in promoting products and boosting revenue while also deepening relationships with new and long standing clients through cross sell, upsell, and relationship building skills.

Skills
  • Time Management
  • Sales Techniques
  • Flexible Schedule
  • Task Prioritization
  • Opportunity Identification
  • Documentation and Reporting
  • Sales Strategies Implementation
  • Multitasking and Organization
  • Business Development
  • Relationship Building
  • Ordering and Stocking Supplies
  • Written and Verbal Communication
  • Attention to Detail
  • Appointment Setting
  • Hiring and Training
  • Inventory Management
  • Pipeline Development
  • Client Relationship Management
  • Customer Service
  • Account Management
Experience
Senior Account Executive & Client Relations Manage, 12/2020 to 01/2023
Pierce Mattie CommunicationsNew York, NY,
  • Addressed inquiries from clients and department team members.
  • Resolved customer complaints regarding sales and service.
  • Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
  • Determined cross-selling or up-selling opportunities and provided client relations team with insight to facilitate increased or new business.
  • Determined price schedules and discount rates.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
  • Coached, developed and motivated team to achieve revenue goals.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Worked with team members and leadership to identify and develop process improvements.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
Account Executive, 01/2020 to 01/2021
Miami Parking AuthorityMiami, FL,
  • Greeted and assisted customers to foster positive experiences.
  • Listened to customer needs to identify and recommend best products and services.
  • Increased profitability within accounts by cross-selling additional products.
  • Created new revenue streams by increasing market coverage while driving company profits.
  • Identified customer needs by asking questions and advising on best solutions.
  • Revived dormant accounts by re-establishing relationships with key decision-makers.
  • Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained updated knowledge of changing industry, standards and trends related to accounts.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Resolved customer complaints by offering creative solutions and incentives.
Assistant Manager of Operations, 01/2018 to 12/2020
C9 CollectiveCity, STATE,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Located merchandise from shelves and storage areas to fill orders.
  • Evaluated merchandise condition and accounted for items in system.
  • Organized and stored items in warehouse using pallet jacks and hand trucks.
  • Processed daily orders through multi-carrier manifest system.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Packed merchandise for delivery and moved items to delivery area.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Followed proper packaging requirements depending on order size and type.
  • Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
Education and Training
High School Diploma: , Expected in 06/2017 to Millard West High School - Omaha, NE,
GPA:

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Resume Overview

School Attended

  • Millard West High School

Job Titles Held:

  • Senior Account Executive & Client Relations Manage
  • Account Executive
  • Assistant Manager of Operations

Degrees

  • High School Diploma

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