Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Forward-thinking Senior Executive with proven record of accomplishment in the Attorney Service Industry during 22-year career. Driven and ambitious change CEO dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches.

Accomplished branding consistently promoting the brand and representing company values in all business interactions. Passionate, industry expert and valuable business consultant with talents in analysis, judgment, knowledge of the consumer and industry dynamics. Strategic with a focus on coordinating with customers, law firms, and affiliates to accomplish sales goals and promote the company brand while maintaining strong professional relationships. Experienced Marketing Professional with expertise in project management, event planning and client relations. Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies.

Capable Director with proven history of enhancing all aspects of operations including HR. Proficient in best practices, leadership strategies and employee motivation to boost productivity and job performance. Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions. Talented Human Resources Director with a deep understanding of business needs. A creative leader with a commitment to collaboration. Highly skilled in project management to meet business objectives.

  • HR Head and Team Leader of 50 + staff members.
  • Responsible for building a company to over 7M in yearly revenue.
  • Sales accounts of over 1M per year.
  • Resolved product issue through consumer testing.
  • Performance metrics analysis
  • Policy and procedure development
  • Targeted marketing
  • Relationship building and retention
  • Business Strategy
  • Marketing Campaigns
  • Market Research
  • Strong Leadership
  • Social Media
  • Organizational Skills.
  • Professional Manner
  • Excellent Written Communication
  • Problem Resolution
  • Strong Attention To Detail
  • Financial Reports
  • Accurate Documentation
  • Operational Planning
  • Long-Range Planning
  • Health Records Review
  • Policies And Procedures
  • Goals And Objectives
  • Proficient In Microsoft Office
  • Industry Trends
  • Proficient In Microsoft Office
  • Meetings
  • Employment Law
  • Human Resources
  • Planning And Execution
  • Case Management
  • Relationship Building And Management
  • Root Cause Analysis
  • Business Development
  • Labor negotiations
  • Payroll coordination
  • Workforce improvements
  • Company organization
  • Benefits administration
  • New employee training
  • Human resources
Work History
02/2013 to 12/2020 Senior Account Executive Ogilvy & Mather | Coral Gables, FL,
  • Liaised between account holders and representatives to resolve issues and maintain satisfaction of over hundreds of customers.
  • Maintained information and client satisfaction for high-profile accounts worth up to over 100K.
  • Brought in over $1M of revenue while managing hundreds of high-profile LAw Firm accounts.
  • Liaised between clients and support team to resolve issues quickly and effectively.
  • Prepared client budgets by reviewing all client billing and managing monthly invoices.
  • Met with new customers to provide product and service information, listen to needs and learn about business operations.
  • Promoted company offerings to diverse customers with targeted and disciplined approach.
  • Among duties I managed multiple departments.
  • Among duties as Chief Financial Officer was to run internal investigations.
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Prepared documentation, finalized sales and maintained records.
  • Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
  • Helped department leaders devise ways to fairly assess employee performance and develop improvement plans.
  • Communicated with department directors to develop measurable program outcomes and indicators.
  • Recruited and hired talented employees offering enthusiasm and valuable experience to all departments.
  • Managed department budgets.
  • Maintained department records.
  • Established procedures and quality standards for department.
  • Monitored clients' progress to develop rehabilitation plans.
  • Helped develop successful recruitment and hiring plans.
  • Managed file details and organization throughout life cycle of record.
  • Facilitated inter-departmental communication to effectively provide customer support.
02/2013 to 11/2017 Office Manager South Carolina Job Board | Greenwood, SC,
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Handled all incoming business and client requests for information.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Updated files in department asset management system.
  • Evaluated current processes to develop improvement plans.
  • Helped to develop brand with consistent design.
  • Maintained complete department and employee records.
  • Set department schedules and specific work assignments.
  • Determined quality department standards, practices and procedures.
  • Supervised team in audit of payroll department.
  • Collaborated with legal department on important claims.
  • Oversaw and adhered to communications department budget.
  • Anticipated and planned for department seasonal needs.
  • Increased sales by 50% within first three years.
  • Managed over 50 client calls per day.
  • Increased work force productivity by 60%.
02/2001 to 02/2013 CFO Leaderpromos | Columbus, OH,
  • Built and deployed strategies to achieve company vision and enhance tactical operations.
  • Oversaw Legal Reprography Department for over 13 years.
  • Ran and supervised Subpoena Department for 13 years.
  • HIPPA Compliance oversight.
  • Administration of company.
  • Oversaw and coordinated different departments in corporation.
  • Analyzed operational issues and implemented corrective action plans to improve profitability and efficiency.
  • Oversaw deployment of strategic business plans to accomplish accounting, compliance and revenue targets.
  • Created and deployed forward-thinking initiatives to drive corporate vision and outperform revenue targets.
  • Assessed company resources and made adjustments to keep operations efficient and cost-effective.
  • Developed future financial plans to support company objectives.
  • Set and monitored effective financial policies.
  • Provided financial expertise to departments such as human resources and legal.
  • Devised strategies for enhancing business assets and reporting on financial metrics.
  • Oversaw all production, pricing, sales and distribution activities.
  • Oversaw all financial operations company-wide, including budgets, payroll and accounts payable and receivable.
  • Developed and implemented marketing strategies.
  • Developed and implemented policies.
  • Helped to develop brand with consistent design.
  • Evaluated current processes to develop improvement plans.
  • Worked with individual players to develop abilities.
  • Helped develop successful recruitment and hiring plans.
  • Investigated available resources to develop more useful project plans.
  • Analyzed industry and company trends to develop customized strategies.
  • Leveraged professional relationships to develop new business opportunities.
  • Utilized latest technologies to develop online interactive applications and portals.
  • Attended events to develop professional network.
  • Managed over 50 employees and 4 different offices.
  • Increased sales by more than 90% within first 2 years.
  • Prepared reports, kept investigation records and maintained all case-related paperwork.
02/2001 to 02/2013 Human Resources Officer Department Of Health And Human Services | Tohatchi, NM,
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Interviewed candidates and conducted background checks and verification.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Worked with customers to develop strategic business and account plans.
  • Utilized customer feedback to develop plans and solve problems.
  • Increased employee retention by more than 75%.
  • Managed more than 50 employees.
Expected in 12/2020 Bachelor of Science | Bachelor of Science in Communication Arizona State University, Tempe, AZ GPA:
  • Graduated magna cum laude
  • Dean's List 2018-2020.
  • Graduated with 3.75 GPA
  • Continuing education in legal field.
Expected in 12/1995 Associate of Business Administration | Business University of La Verne, La Verne, CA GPA:
  • Minored in Biology

Licensed Notary Public - 2001-Present

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School Attended

  • Arizona State University
  • University of La Verne

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