Offers proven success in service, sales and call center operations, encompassing commission based sales, customer service, quality control, conflict resolution, and customer retention. Vast experience with staffing/hiring, scheduling, training and development; Possess an exemplary blend of analytical, problem solving, communication, prioritization and multi-tasking. Team-focused and able to foster unified relationships within all levels of an organization.
Continually held the highest sales closing ratio every month since hire date
Presented with Horizon Award after only two months at Transfirst in recognition of achieving 400% of monthly sales goal.
Lead productive, customer-focused, and compliant call center operations at GEICO Direct Adeptly managed staffing and scheduling while at GEICO Direct for approximately 300 employees.
During nine-month role as member of GEICO's Retention Team, achieved and maintained highest company wide percentage for retaining customers requesting policy cancellation.
Increased profit margin through purchasing and vendor negotiations on equipment sales from 2% to 14% within first year as manager at W.B. Goode/Omega.
Human Resource Management Graduated Summa Cum Laude GPA: 3.96
Contract negotiations, Client relations, Customer retention
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