Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Forward-thinking Senior Executive with proven record of accomplishment in Law Industry during 22-year career. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches.
Accomplished Sales Executive consistently promoting the brand and representing company values in all business interactions. Passionate, industry expert and valuable business consultant with talents in analysis, judgment, knowledge of the consumer and industry dynamics. Strategic with a focus on coordinating with customers, law firms, and affiliates to accomplish sales goals and promote the company brand while maintaining strong professional relationships. Well known for integrity and professionalism with close relationships to many law firms, attorneys, paralegals, and legal secretaries. Experienced Marketing Professional with expertise in project management, event planning and client relations. Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies.
Among the many departments I oversaw, I ran the Records Department that dealt with serving subpoenas and retrieving medical health records from hospitals and clinics.
Accomplishments
Supervised team of 50 + staff members.
Responsible for building a company to over 7M in yearly revenue.
Sales accounts of over 1M per year.
Skills
Performance metrics analysis
Policy and procedure development
Targeted marketing
Relationship building and retention
Business Strategy
Marketing Campaigns
Market Research
Strong Leadership
Social Media
Organizational Skills.
Professional Manner
Excellent Written Communication
Problem Resolution
Strong Attention To Detail
Financial Reports
Accurate Documentation
Operational Planning
Long-Range Planning
Health Records Review
Policies And Procedures
Goals And Objectives
Proficient In Microsoft Office
Industry Trends
Proficient In Microsoft Office
Work History
02/2013 to 12/2020
Senior Account ExecutiveChancelight Behavioral Health – Sumter, SC,
Liaised between account holders and representatives to resolve issues and maintain satisfaction of over hundreds of customers.
Maintained information and client satisfaction for high-profile accounts worth up to over 100K.
Brought in over $1M of revenue while managing hundreds of high-profile LAw Firm accounts.
Liaised between clients and support team to resolve issues quickly and effectively.
Prepared client budgets by reviewing all client billing and managing monthly invoices.
Met with new customers to provide product and service information, listen to needs and learn about business operations.
Promoted company offerings to diverse customers with targeted and disciplined approach.
Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
Strengthened customer relationships with proactive and collaborative approach to managing needs.
Prepared documentation, finalized sales and maintained records.
Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
Helped department leaders devise ways to fairly assess employee performance and develop improvement plans.
Communicated with department directors to develop measurable program outcomes and indicators.
Recruited and hired talented employees offering enthusiasm and valuable experience to all departments.
Managed department budgets.
Maintained department records.
Established procedures and quality standards for department.
Monitored clients' progress to develop rehabilitation plans.
Helped develop successful recruitment and hiring plans.
Managed file details and organization throughout life cycle of record.
Facilitated inter-departmental communication to effectively provide customer support.
02/2013 to 11/2017
Office ManagerBlue Origin – Littleton, CO,
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Improved office operations by automating client correspondence, record tracking and data communications.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Handled all incoming business and client requests for information.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Updated files in department asset management system.
Evaluated current processes to develop improvement plans.
Helped to develop brand with consistent design.
Maintained complete department and employee records.
Set department schedules and specific work assignments.
Determined quality department standards, practices and procedures.
Supervised team in audit of payroll department.
Collaborated with legal department on important claims.
Oversaw and adhered to communications department budget.
Anticipated and planned for department seasonal needs.
Increased sales by 50% within the first three years.
Managed over 50 client calls per day.
Increased work force productivity by 60%.
02/2001 to 02/2013
CFOBanner Health – Mesa, AZ,
Built and deployed strategies to achieve company vision and enhance tactical operations.
Oversaw Legal Reprography Department for over 13 years.
Ran and supervised Subpoena Department for 13 years.
HIPPA Compliance oversight.
Administration of company.
Oversaw and coordinated different departments in corporation.
Analyzed operational issues and implemented corrective action plans to improve profitability and efficiency.
Oversaw deployment of strategic business plans to accomplish accounting, compliance and revenue targets.
Created and deployed forward-thinking initiatives to drive corporate vision and outperform revenue targets.
Assessed company resources and made adjustments to keep operations efficient and cost-effective.
Developed future financial plans to support company objectives.
Set and monitored effective financial policies.
Provided financial expertise to departments such as human resources and legal.
Devised strategies for enhancing business assets and reporting on financial metrics.
Oversaw all production, pricing, sales and distribution activities.
Oversaw all financial operations company-wide, including budgets, payroll and accounts payable and receivable.
Developed and implemented marketing strategies.
Developed and implemented policies.
Helped to develop brand with consistent design.
Evaluated current processes to develop improvement plans.
Worked with individual players to develop abilities.
Helped develop successful recruitment and hiring plans.
Investigated available resources to develop more useful project plans.
Analyzed industry and company trends to develop customized strategies.
Leveraged professional relationships to develop new business opportunities.
Utilized latest technologies to develop online interactive applications and portals.
Attended events to develop professional network.
Managed over 50 employees and 4 different offices.
Increased sales by more than 90% within first 2 years.
02/2001 to 02/2013
Human Resources OfficerCity Of Tuscaloosa, Al – Tuscaloosa, AL,
Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
Maintained work structure by updating job requirements and job descriptions for all positions.
Interviewed candidates and conducted background checks and verification.
Reviewed and screened applicant resumes to identify qualified candidates.
Advocated for staff members and counsel supervisors to identify and resolve conflicts.
Worked with customers to develop strategic business and account plans.
Utilized customer feedback to develop plans and solve problems.
Increased employee retention by more than 75%.
Managed more than 50 employees.
Education
Expected in 12/2020
Bachelor of Science: Bachelor of Science in Communication Arizona State University - Tempe, AZ GPA:
Graduated summa cum laude
Dean's List 2019-2020.
Graduated with 3.90 GPA
Continuing education in legal field.
Expected in 12/1995
Associate of Business Administration: Business University of La Verne - La Verne, CA GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.