Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Client Relationship Management - Strategic Account Executive: consult, establish, and elevate overall business and customer-facing relationships. Nurture growth and retention of assigned accounts. Expand client interest in product and service offerings

Sales Success - Demonstrated fluency with new, renewal, and extension contract negotiation practices. RFP/Finalist team participant. Program implementations – 98% of recommendations – 91% within 90 days

Strategic Leadership; Develop and manage talent, coach and mentor; leading teams and individuals toward success. Forward thinking, best practices, continuous observation and feedback for improvement and skill set to meet and exceed performance

Financial Analysis – identified 23% reduced costs, and 78% potential revenue gain. Partner with finance to identify product/revenue opportunities- ASO and Risk

Industry In-Depth Knowledge of health care policies, practices, and pipeline innovation. Solutions for products, services, and marketplace trends – Federal/State/Commercial

Work History
Senior Account Executive, 02/2018 - Current
Department Of Housing And Urban Development Bangor, ME,

· Serve as a dedicated senior strategic account executive team leader for a large complex multi-faceted MCO client; 9.7 million lives in 31 markets, government, state, and exchange/commercial space

· Aid in securing five-year renewal contract, and continuous execution of subsidiary new contracts and retention

· Strategic planning and execution; populations and products - new and existing client growth and acquisitions

· Emphasis on building and preserving relationships with chief decision-makers and executive contacts to effectively understand each market needs, challenges, and respond quickly, proactively identifying initiatives that offer value and sell opportunities

· Demonstrated knowledge of product, benefits, and service delivery guarantees; conclude which solutions align with client’s goals, key performance indicators (KPI’s), and profitability, while securing strategic renewal plan, long term account retention, and maximized opportunities for organizational revenue growth

· Intertwined partnership with Sales, Marketing, Implementation, Clinical, IT, and Operations colleagues and leadership teams to oversee implementations, processes, and manage sound utilization management/costs

· Fluent in sales, account management, and reporting databases – Salesforce, CRM, Various BI and Payer Proprietary systems

· Strategic collaborator of Account Management Career-Building Learning Network and coordination of Onboarding/Mentorship talent development program

· Continue to assume client and internal matrix activities outlined under Magellan Rx Management role

Senior Strategic Account Manager, 01/2013 - 02/2018
Amazon.Com, Inc. Aurora, CO,

Positions held: Senior Account Manager, Account Operations Executive, Contract Compliance Consultant

· Management of small and medium complex PBM client accounts, build and maintain strategic relationships with Brokers, Consultants, and Executive client contacts. Campaign interactions with other significant stakeholders supporting achievement of strategic alignment, new and expanded business, and ensure client referral for retention and growth

· Lead and consult client engagements - account reviews, financial evaluations, plan design/renewal consultation, products/programs sales advisor, growth strategies, and revenue goals that result in long-term client account preservation

· Facilitate and participate in reoccurring client meetings/training; day-to-day operations review, ad-hoc requests, client studies, issue inquires/root cause analysis, technical tools, and problem-solving prioritization, preparation, and delegation for concise delivery to maintain high client satisfaction

· Serve as a proactive client advocate; build relationships at multiple strategic levels to include executive and senior leadership with internal, external partners, and vendors

· Participate and consult in industry sales, conferences, and networking events. Assist in sales process from inception through implementation. Attend various organizational committee and board meetings

· Financial Management – budget, profit and loss, revenue goals, manage expenses, and overall account profitability targets are attained

· Project Management - lead coordinated efforts across the organization to implement new program and project initiatives to meet client needs. Managed project scope, budget, timeliness and client closure. Consult and provide guidance to plan administration, IT, operations, sales, and other key departments

· Responsible for all aspects of account and client service contracts; compliance, performance, deliverables, service levels/performance guarantees, legal disclosures/HIPAA, internal policies, and state/federal regulations

Division Lead - Training/Quality Audit/Documentation Manager, 04/2010 - 01/2013
Molina Healthcare City, STATE,

· Provider/Member Services Lead/Subject Matter Expert

· Analyze, design, develop, implement, and evaluate organizations training and quality processes and programs

· Build, lead, and execute onboarding of new business operations and technical implementation projects, including business requirements, resource analysis, test cases, communication, documentation, training, and post implementation audits

· Coordinate reports, expert opinion, and management decisions with internal and external stakeholders to understand and improve processes associated to claim processing, financial penalties, and complex contract issues

· Lead work groups in planning, delivering, and resolving project timelines and milestones

· Using established procedures, write, edit, publish, and maintain end user documents

· Report monthly metrics, quality audits, and SLA’s based on contractual requirements

MBA: Business Leadership , Expected in
Grand Canyon University - ,
Bachelor of Science: Business/Project Management , Expected in
University of Phoenix - ,

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School Attended

  • Grand Canyon University
  • University of Phoenix

Job Titles Held:

  • Senior Account Executive
  • Senior Strategic Account Manager
  • Division Lead - Training/Quality Audit/Documentation Manager


  • MBA
  • Bachelor of Science

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