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senior account and customer success manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Detail-oriented Customer Support Manager with 15 years of comprehensive experience building customer loyalty and generating repeat business opportunities, as well as developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections. Decisive planner with good communication and problem-solving abilities with proven experience implementing large-scale customer service processes.

Skills
  • Team Leadership
  • Account Management
  • Strategic Planning
  • Negotiation and Conflict Resolution
  • Customer Relationship Management
  • Business Development
  • Goal Setting
  • SaaS cloud-based technology
  • Technical troubleshooting
  • Inside and Outside Sales, New Business Development, Cold Calling
  • Detail-Oriented with excellent Verbal and Written Communication
  • Product and Service Promotion
  • Salesforce Software, Hub Spot, and Slack
  • Advertising Campaigns
  • Problem-Solving
  • Sales Projection and Quota Management
  • Business Needs Assessment and Contract Management (Small, Medium, and Large Businesses)
Experience
Senior Account and Customer Success Manager, 2013 - Current
Adicio, Inc City, STATE,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Cold calling, Created call scripts, prospecting emails, and other resources to drive consistency of messaging.
  • Determined price schedules and discount rates.
  • Cultivated deep knowledge of customer businesses and relationship to company objectives.
  • Collaborated with customers to develop strategic business and account plans.
  • Established and maintained good public relations and networking within community to develop business.
  • Researched and secured new accounts within assigned territory to increase sales and profitability.
  • Utilized job-related software to input customer order details into system, accept payments and update accounts.
  • Reached out to accounts to measure customer satisfaction and increase revenue.
  • Partnered cross-functionally to identify marketing opportunities to support brand objectives.
  • Negotiated contracts and fees with media professionals to secure pricing.
  • Exceeded sales goals for accounts by upselling products to existing customers.
  • Cross-sold additional products and services to increase profitability within accounts.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Oversaw key customer relationships to close strategic opportunities.
  • Demonstrated and explained product features and benefits to overcome customer objectives.
Contractor, Business Development Director, 2011 - 2013
Symons Ambulance City, STATE,
  • Provider for Non-Emergency (BLS, ALS, CCT) Transportation
  • Recruited as a marketer to maintain referral sources in the territory of Riverside and San Diego Counties
  • Leveraged exceptional interpersonal skills to foster and maintain positive and lasting relationships with hospitals, assisted living facilities, and physicians.
  • Evaluated company goals on monthly basis and organized new business development initiatives.
  • Managed existing partnerships and informed potential partners about key business developments.
Marketing/Business Developer Manager , 2008 - 2011
MRS Homecare Inc City, STATE,
  • Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Developed growth plans by identifying key clients, key targets and priority service lines.
  • Delivered informative presentations to industry professionals, providing valuable information on topics relevant to daily operations and company products and services.
  • Marketed and developed key accounts by favorably representing company at membership and community functions.
  • Set up new distribution partners and brought in substantial new channel sales.
  • Coached, developed and motivated team to achieve revenue goals.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Resolved customer complaints regarding sales and service.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Managed creation of marketing materials, collateral and sales support tools.
  • Worked with management team to oversee and monitor marketing strategy.
  • Interviewed and hired talented individuals to add value to marketing team.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
Education and Training
Bachelor of Science: Business Administration & Marketing, Expected in
-
Columbus State University - Columbus, GA
GPA:
Status -
Associate of Arts: Accounting, Expected in
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Oklaloosa Walton Community College - Niceville, FL
GPA:
Status -

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Resume Overview

School Attended

  • Columbus State University
  • Oklaloosa Walton Community College

Job Titles Held:

  • Senior Account and Customer Success Manager
  • Contractor, Business Development Director
  • Marketing/Business Developer Manager

Degrees

  • Bachelor of Science
  • Associate of Arts

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