Secretary and Assistant to Insurance Agent Resume Example
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SECRETARY AND ASSISTANT TO INSURANCE AGENT
Professional Summary
- Esteemed Assistant to an Insurance Agent with excellent speaking and organization skills. Highly effective at juggling multiple responsibilities at once and providing friendly service.
- Experienced Server offering 2 years and solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Good speaker and people person, while getting the job done.
Skills
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Work History
06/2020 - CurrentSecretary and Assistant to Insurance Agent | Monarch Casino Black Hawk - Black Hawk , CO
- Responded to customer calls while in office to swiftly resolve issues and answer questions.
- Send the correct mail and information to customers in need.
- Make online payments over the phone for customers.
- Tidy up the work office.
- Send thank you cards to customers.
- Offer new insurance products and deals to those who qualify.
05/2019 - CurrentWaitress | Vacasa - Lahaina , HI
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Used cash registers and credit card machines to cash out customers, handling average sale of $20 per table.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Checked identification to enforce age regulations for alcoholic beverages.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset numerous tables per shift, working efficiently to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Prepared beverages and filled food orders for customers.
- Displayed enthusiasm and promoted friendly service to customers, successfully increasing referrals and walk-in business.
04/2017 - CurrentHostess | Fort Mulligans Inc. - City , STATE
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Planned and executed 20-guest parties by organizing menus, spaces and special requests.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assisted managers with quickly resolving service- and food-related issues.
- Informed servers of newly seated parties for speedy service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked and restocked server areas and organized and got change for front counter.
- Answered customer questions about hours, seating and menu information.
Education
Expected in 05/2021Prairie Du Chien High School, City, StateHigh School Diploma:
Hobbies
Throughout the year, I spend many weeks of the winter and summer playing basketball with my school team. I have played since I was younger and I have a great love for the sport. In the spring and fall, I spend time running for track and cross country. During all these activities I make sure to also make time for my friends and family who are always there for me.
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Resume Overview
School Attended
- Prairie Du Chien High School
Job Titles Held:
- Secretary and Assistant to Insurance Agent
- Waitress
- Hostess
Degrees
- High School Diploma :
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