Secret Shopper Resume Example
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SECRET SHOPPER
Professional Summary
Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling.
Skills
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Work History
Trimmer/Harvester07/2016
to Current
Shipt – Kalaheo , HI
Shipt – Kalaheo , HI
- Trimming product
- Cleaning nursery
- Sorting damaged goods
Secret Shopper01/2016
to Current
Starbucks – Dobbs Ferry
Starbucks – Dobbs Ferry
- Maintained records related to duties.
Merchandiser10/2015
to Current
Starbucks – East Rutherford , NJ
Starbucks – East Rutherford , NJ
- Answered customer questions regarding store merchandise, department information and pricing.
- Organized store merchandise racks by size, style and color.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Completed stock orders and managed inventory levels.
Merchandiser09/2015
to Current
Starbucks – Elmont , NY
Starbucks – Elmont , NY
- Answered customer questions regarding store merchandise, department information and pricing.
- Organized store merchandise racks by size, style and color.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Conferred with store managers to obtain information about customer needs and preferences.
- Completed stock orders and managed inventory levels.
Merchandiser09/2014
to Current
Shoe Carnival, Inc. – Richardson , TX
Shoe Carnival, Inc. – Richardson , TX
- Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
- Greeted customers and ascertained customers' needs.
- Helped customers with questions, problems and complaints in person and via telephone.
- Stocked shelves and supplies and organized displays.
- Organized racks and shelves to maintain the visual appeal of the store.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Established strong vendor relationships to maintain and support the business.
Extra Cast08/2014
to Current
Go 2 Z – City
Go 2 Z – City
- Worked with directors, other actors and playwrights to interpret lines and develop blocking.
- Portrayed a wide range of emotions using body movements, facial expressions and gestures.
- Conveyed each character's story through speech, body language and movement.
Sales Associate10/2012
to 12/2012
Walmart – City , STATE
Walmart – City , STATE
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Welcomed customers into the store and helped them locate items.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
GED: 2005Institute For Extended Learning -
City,
State
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Resume Overview
School Attended
- Institute For Extended Learning
Job Titles Held:
- Trimmer/Harvester
- Secret Shopper
- Merchandiser
- Extra Cast
- Sales Associate
Degrees
- GED : 2005
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