Results-driven professional skilled at creating engaging approaches to build trust with existing and prospective customers.
Talent for building relationships, cultivating partnerships, retaining top accounts and growing profit channels.
Accomplished in promoting products and increases increasing by connecting with customers and recommending targeted offerings.
Consistently achieves and exceeds goals in revenues, new account development and product sales.
- File and records management
- Product and service sales
- Goals and performance
- Consultative sales techniques
- Pre-sales support
- Analytical skills
- Adaptability
- Interpersonal Communication
- Sales expertise
Dramatically increased the amount of lease applications and overall lease
revenue from 25k in 2016 to 250k.
Achieved top membership sales for call center three quarters in a row.
Supervised team of 12 sales and customer service agents to reach top team in the call center.
Used Microsoft Excel and Google Sheets to develop order management spreadsheets.
Kansas City, MO, 08/2018 - Current
- Quickly learned and frequently used multiple sales systems to investigate, track and correct sales order issues.
- Developed working knowledge of CRM to effectively track sales orders and activities for call center.
- Completed daily and monthly sales reports to highlight trends and help with team strategizing.
- Assisted sales agents with sales needs such as inventory, credit options including leasing, and shipping questions.
- Provided accurate and real-time sales support for sales agents while developing professional rapport with all team members and teams at every level.
- Acted as "SME" for all questions related to leasing, Net30 and ACH processes.
- Coordinated responses and resources to handle special client requests and worked with other departments to resolve issues in timely manner which directly contributed to closing sale.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Recommended changes, improvements or enhancements in products and services based on sales agent feedback.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy utilizing leasing as primary option.
- Overcame objections from sales agents to utilize leasing as financing option by having one on one and group discussions emphasizing impact leasing has on quotas and sales goals.
Frankfort, KY, 02/2016 - 08/2018
- Professionally managed over 100 emails and chats daily leading successful input, release and delivery of orders.
- Developed and maintained detailed spreadsheets of orders for tracking purposes, as well as used analysis to identify trends/
- Professional communication with customers and sales reps regarding status of their order. Processed refund requests and returns efficiently.
- Worked with urgency to get orders released and proactively avoided order flow issues.
- Extreme attention to detail and ability to communicate highly effectively both written and verbally.
- Identified areas for process improvement. Proposed and implemented changes to work flow, and daily tasks, which lead to increased efficient and order success.
City, STATE, 02/2014 - 12/2015
- Diffused stressful situations involving mentally ill, disabled patient.
- Maintained good working relationship with family of patients and progress on rehabilitation.
- Perform Hoyer lift transfers, meal preparation, and general housekeeping duties.
- Accompany clients to medical appointments and grocery shopping.
- Administer medication including patches, suppository and oral as needed.
- Passive resistance therapy and other exercises as prescribed by physical
therapist working with paraplegic patient with spinal cord injury.
City, STATE, 08/2010 - 11/2014
- Developed effective sales techniques to understand customer needs, sell co-op membership and place orders for REI products and services.
- Described product highlights and benefits to help guide purchasing decisions and always asked for sale.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Managed team of 12 sales agents.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues, exceeding sales quotas.
- Top performer on customer service satisfaction survey.
- Recorded product or service failure complaints and notified appropriate departments.
- Diffuse escalated customer issues with professionalism and confidence.
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School Attended
- Boise State University
- Boise High School
Job Titles Held:
- Sales Support Management Coordinator III
- Order Management Analyst
- Med Tech
- Sales and Customer Service Specialist III
Degrees
- Some College (No Degree)
- High School Diploma
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