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Sales Supervisor/Operations Manager Resume Example

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SALES SUPERVISOR/OPERATIONS MANAGER
Summary
To obtain a position that will enable me to use my talent and skills, as well as contribute to the company's growth. Also to provide excellent opportunities for career advancement and personal growth.
Highlights
  • Cheerful and energetic
  • MS Office proficient
  • Team leadership
  • Approachable
  • Resolution-oriented
  • Flexible
  • Positive outlook
  • Dedicated team player
  • Reliable and dependable
  • Relationship selling
  • Barcode scanning
  • Retail inventory management
  • Time management
  • Strong communication skills
  • Detail-oriented
  • High-end fashion knowledge
  •  Loss prevention
  •  Commission sales
  •  Employee scheduling
  •  Store operations
  •  Accurate cash handling
  •  Store opening and closing procedures
Accomplishments
  • Supervised team of four staff members.
  • Successfully managed Elie Tahari for 2 months while we were down a store manager and assistant store manager.
Experience
Sales Supervisor/Operations Manager
November 2014 to January 2016Company Name － City, State
  • Opened and closed the store, including counting cash, opening and closing cash registers, and creating staff assignments.
  • Placed special merchandise orders for customers.
  • Received and processed cash and credit payments for in-store purchases.
  • Shared product knowledge with customers while making personal recommendations.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Facilitated monthly and quarterly physical inventory counts.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Advanced selling skills.
  • Action Oriented.
  • Able to effectively lead and coach others in a professional environment.
  • Possess excellent verbal and written communication skills.
  • Demonstrated leadership capabilities, with the ability to work independently, as well as with others.
  • Able to adapt to a changing environment and able to consistently achieve goals despite stress and ambiguity.
  • Possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
  • Demonstrate passion for the brand, products, services and solutions offered to our customers.
  • Assist in motivating staff and align daily activities to achieve business goals.
  • Monitor sales floor and zone coverage to drive sales and maintain customer focus.
  • Model and Ensure dress code compliance.
  • Monitor service associate breaks and shift changes.
  • Respond to changing demands of the business.
  • Conduct hourly sales reads and coach staff on exceeding sales targets.
  • Achieve personal sales targets.
  • Protect the customer experience in all business areas.
  • Ensure proper training on product knowledge for staff.
  • Lead by example in client capture results.
  • Effectively leverages and appropriately delegates responsibilities to staff.
  • Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures.
  • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
Stylist
March 2014 to November 2014Company Name － City, State
  • Computed sales prices, total purchases and processed payments.
  • Recommended merchandise based on customer needs.
  • Operated a cash register to process cash, check and credit card transactions.
  • Administered all point of sale opening and closing procedures.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Placed special orders and called other stores to find desired items.
  • Takes ownership for enhancing the customer experience, assisting customers by utilizing selling practices to identify customer needs and provide appropriate solutions.
  • Maintains current knowledge of Apparel merchandise, product features and benefits to communicate to customers.
  • Provides honest and confident feedback to customers regarding merchandise style and fit.
  • Understands and communicates the latest fashion trends in the industry and connects trends to the merchandise.
  • Adjusts mannequins on the sales floor based on sell-through, while maintaining the brand standards.
  • Partners with other selling and sales support associates and cashiers to provide superior customer service.
Waitress
May 2013 to July 2013Company Name － City, State
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Skillfully anticipated and addressed guests' service needs.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Correctly calculated charges, issued bills and collected payments.
  • Checked in deliveries and signed off on products received.
  • Maintained a professional tone of voice and words at all times, including during peak rush hours.
  • Politely answered phones promptly and recorded and confirmed reservations.
  • Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Education
High School Diploma : Nursing, 2012University of North Carolina － City, StateSome college.
High School Diploma : 2012North Lenoir High School － City, StateGPA: GPA: 7 President's Academic Achievement Award
  • GPA:3.7
  • Communication and Theater Arts
  • President's Academic Achievement Award
  • Peer Leader Teacher for Freshman Class
  • Coursework in Business and Management
  • Coursework in Business and Management
Skills
  • organizational skills
  • working under pressure
  • cultural awareness
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Resume Overview

School Attended

  • University of North Carolina
  • North Lenoir High School

Job Titles Held:

  • Sales Supervisor/Operations Manager
  • Stylist
  • Waitress

Degrees

  • High School Diploma : Nursing , 2012
    High School Diploma : 2012

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