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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Ambitious Psychology student pursuing long-term employment within the medical field, eager to contribute over 8 years in customer service and seeking a professional environment in which I can achieve upward mobility. Bilingual and fluent in English and Spanish, adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Basic Life Support Certified
  • Medical Terminology Certification
  • Bilingual
  • Typing 60 wpm
  • Database entry
  • Customer Service
  • Microsoft Office
  • Supervision and Training
  • Interpersonal Communication
  • Self Sufficient
  • Time Management
  • Detail Oriented
  • Problem Solving
  • Verbal and writing communication
Experience
SALES SUPERVISOR, 02/2015 - 05/2018
Saint-Gobain Corporation Taunton, MA,
  • Communicate consistently with clients and internal departments to gather, analyze, and process data to enable consistent and effective, fact-based reporting and decision-making regarding forecasting, orders and other requests.
  • Collaborate with management and executives and make strategy recommendations based on insights into sales operations.
  • Promote culture of customer focus, product knowledge, and production solutions to build loyal customer base.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Update and maintain organization of files, sales reports, purchase orders, etc.
  • Support office clerical functions using word processing and other software, email and office machines.
  • Support team members by assisting in upselling products and services and closing sales with customers.
  • Generate effective sales strategies and teach new employees company's procedures and policies.
  • Expand network by attending conferences, identifying and pursuing leads and establishing rapport with new clients.
  • Cultivate long-term relationships with multiple industry clients, accurately quoting prices, credit terms and other bid specifications to achieve customer objectives.
  • Prepare, execute, and maintain proposals, requests for information, and invitations to bid from various private and public sectors.
Bilingual Sales Associate, 05/2014 - 08/2014
Aaron's Largo, FL,
  • Greeted customers to offer assistance and explain product details.
  • Practiced advanced Spanish abilities to support needs of Spanish speaking customers.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers regarding mobile needs, addressing main concerns.
  • Handled over 60 translation calls per day with open and clear communication skills useful for efficiently getting to root of each issue.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
SALES REPRESENTATIVE, 11/2012 - 04/2014
Classic Beverage Of Southern California Manhattan Beach, CA,
  • Created a positive customer experience by establishing rapport, exhibiting empathy, and providing tailored solutions.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Coached and trained coworkers on new vendor technology and services.
  • Placed orders and answered customer questions in-person, and over the phone to maximize customer service.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Maintained knowledge of current promotions, return and exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
CUSTOMER SERVICE ASSOCIATE, 03/2011 - 12/2011
Bass Pro Shops Destin, FL,
  • Welcome customers to Lowe’s and provide assistance with home improvement project needs while educating them on special pricing opportunities and company offerings.
  • Deliver excellent customer service by assessing customer needs, using expertise to help customers, and escalating customer concerns, store issues and inventory requirements to supervisors.
  • Validate loading tickets and process orders and deliveries accurately to ensure merchandise is received as expected and in a timely fashion.
  • Assist customers with selecting the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met.
  • Engage in safe work practices while encouraging others to do the same.
  • Actively maintain department cleanliness, safety, and inventory with products customers need.
Education and Training
Associate of Arts: Psychology, Expected in 05/2021
-
Rio Hondo College - Whittier, CA
GPA:

Pursuing a Bachelor of Arts in Psychology from the California State University - Los Angeles, Los Angeles, CA.

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School Attended

  • Rio Hondo College

Job Titles Held:

  • SALES SUPERVISOR
  • Bilingual Sales Associate
  • SALES REPRESENTATIVE
  • CUSTOMER SERVICE ASSOCIATE

Degrees

  • Associate of Arts

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