sales supervisor resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

  • Report writing and budgeting
  • Shrinkage control
  • Sales team oversight
  • Forecasting quotas
  • Training staff
  • Analyzing data
  • Merchandise placement and displays
  • Reviewing employees
  • Task delegation
  • Sales strategies
  • Tracking sales metrics
  • Capital improvement planning
  • Contract development and management
  • Personnel management
  • Lead generation
  • Issue and conflict resolution
  • Sales tactics
  • Goal-oriented
  • Organization
  • Leadership
  • Work ethic
  • Customer service
  • Decision-making
  • Computer skills
  • Team building
  • Relationship building
  • Company policies
  • Payment transactions processing
  • Experience in leadership
  • Organizational skills
  • Multitasking
  • Reliable and trustworthy
  • Cash handling
  • Communication
  • Help desk assistance
  • Marketing
  • Sales Techniques
  • Project management
  • Data management
  • Courteous demeanor
  • Business development understanding
  • Adaptive team player
  • Conflict mediation
  • Problem-solving abilities
  • High-energy attitude
  • Shipping and receiving understanding
10/2011 to Current
Sales Supervisor Spencer Gifts, Llc Meridian, ID,
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Processed cash, credit and check transactions with POS system and cash register.
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Promoted culture of customer focus, product knowledge, and production solutions to build loyal customer base.
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Supported business performance targets to drive improvements in sales and customer satisfaction levels.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Generated effective sales strategies and taught new employees company's procedures and policies.
  • Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
  • Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
  • Checked sales floor to verify availability of properly merchandised inventory for sale.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Completed performance reviews and assisted team with feedback resulting in improved performance.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Managed sales team of 12, setting performance goals and strategies for attaining objectives.
  • Worked with senior leadership in overhauling Salesforce usage team-wide.
02/2009 to 07/2011
Gunner's Mate Global Partners Lp Shrewsbury, MA,
  • Trained in combat, life savings techniques and conducting physical exams.
  • Achieved 100% safety rating while managing complex operations and company programs.
  • Inspected and repaired systems to maximize performance.
  • Employed ground weapons such as howitzers and vehicle-mounted guns to support combat operations.
  • Skillfully targeted and fired weapons to quickly eliminate enemy equipment, personnel and craft.
  • Planned and coordinated field activities in accordance with command structure and outlined orders.
  • Coordinated organizational and intermediate maintenance on guided missile launching systems.
  • Conducted start-up of fire control systems for multiple launch rocket system fire control system.
  • Conducted current and future operations planning to execute airspace management requirements for supported echelon.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
06/2005 to 12/2008
Assistant Store Manager Fashion Bug City, STATE,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Examined merchandise to correctly price and display products.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
Education and Training
Expected in 03/2014 to to
Associate of Applied Science: Medical Administrative Assistant
University of Arizona - Tucson, AZ
Expected in 06/2005 to to
High School Diploma:
Revere High School - Revere, MA

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Resume Overview

School Attended

  • University of Arizona
  • Revere High School

Job Titles Held:

  • Sales Supervisor
  • Gunner's Mate
  • Assistant Store Manager


  • Associate of Applied Science
  • High School Diploma

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