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sales supervisor resume example with 15+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Responsive team leader with strong management background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills
  • Sales team oversight
  • Merchandise placement and displays
  • Training staff
  • Task delegation
  • Tracking sales metrics
  • Issue and conflict resolution
  • Shrinkage control
  • Sales strategies
Experience
07/2013 to 07/2021 Sales Supervisor Trimas Corporation | Industry, PA,
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Processed all cash, credit and check transactions with POS system and cash register.
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Promoted culture of customer focus, product knowledge, and production solutions to build loyal customer base.
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Supported business performance targets to drive improvements in sales and customer satisfaction levels.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Generated effective sales strategies and taught new employees company's procedures and policies.
  • Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
  • Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
  • Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Checked sales floor to verify availability of properly merchandised inventory for sale.
  • Completed performance reviews and assisted team with feedback resulting in improved performance.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
  • Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Managed sales team , setting performance goals and strategies for attaining objectives.
  • Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
  • Identified opportunities to enhance sales and team performance while controlling shrink and retaining customers.
  • Promoted key products and features to customers to generate interest and drive revenue growth.
  • Organized and coordinated schedules, enabling consistent and adequate staffing for all shifts.
  • Monitored stock levels for reorders, client requests and maximum profitability.
  • Performed comprehensive merchandise overviews and checkpoints to verify quality, advertised functionality and pricing.
  • Achieved sales goals and business objectives by motivating staff and promoting membership and replacement plans
  • Worked with senior leadership in overhauling Salesforce usage team-wide.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
06/2013 to 07/2021 Logistics Supervisor Ashland Chemical Company | Wilmington, DE,
  • Provided smooth operations by maintaining communication with supervisors of other departments.
  • Planned and arranged logistics required shipments.
  • Established and maintained professional relationships with carriers, warehouses, customers and sales force.
  • Monitored logistics procedures, day-to-day workflow and employee performance to increase productivity
  • Oversaw and monitored the availability of stock products.
  • Designed warehouse layouts to maximize usability of available storage space.
  • Analyzed data to determine and maintain most cost-effective procedures.
  • Entered updates into [Software] to record when shipments were received.
  • Maintained high standards of internal and external customer service.
  • Demonstrated exceptional customer service to both internal and external customers.
  • Collaborated effectively in cross-functional team-oriented environment.
  • Identified and resolved shipping and packaging errors.
  • Consistently met company and department objectives within budget and time constraints.
  • Utilized ordering, tracking and billing systems and associated processes.
  • Created and enforced policies and procedures for entire logistics team.
  • Relayed information between drivers and recipients, including ETA and potential delays.
  • Managed day-to-day shipping and receiving, typically overseeing more than 800 to 1200 packages in 24-hour period.
  • Managed high-performing team of 15 workers to enhance quality and safety of internal freight systems.
  • Reviewed profit and loss statements and metrics to identify trends and opportunities.
08/2005 to 06/2013 Assistant Store Manager Michaels Stores | Portage, MI,
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Education and Training
Expected in 07/2007 to to High School Diploma | Adlai Stevenson High School , The Bronx, NY GPA:

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Resume Overview

School Attended

  • Adlai Stevenson High School

Job Titles Held:

  • Sales Supervisor
  • Logistics Supervisor
  • Assistant Store Manager

Degrees

  • High School Diploma

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