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Sales Supervisor Resume Example

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SALES SUPERVISOR
Professional Summary
Proficient at maintaining an organized work environment and providing customer service. Working in a fast-paced environment handling multiple jobs at once without disruption to the workflow would not be a problem.
Skills
  • Customer service-oriented
  • Excel proficient
  • MS Word proficient


  • Proactive mindset
  • Personnel development
  • Strategic thinker
Work History
Sales Supervisor, 06/2017 to Current
DSW Designer Shoe Warehouse – Springfield, Virginia
  • Supervised a sales force of 15+ sales associates.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Answered questions regarding the store and its merchandise.
  • Greeted customers and ascertained customers' needs.
  • Maintained records related to sales.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Trained and served as a peer coach for new sales associates.
  • Processed cash and credit payments rapidly and accurately.
  • Placed special merchandise orders for customers.
  • Took part in opening and closing procedures.
Assistant Manager, 11/2010 to 04/2017
Stride Rite – Tysons Corner/Springfield, Virginia
  • Oversaw the day-to-day processing of payroll for 7 employees, including review of timesheets and computing pay.
  • Supported Store Manager in operations.
  • Handled inventory.
  • Operated point of sales register.
  • Assigned employees to specific duties to best meet needs of store.
  • Reported to district manager regarding all store and staff issues.
  • Reordered supplies when they dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Interlibrary Loan Office Assistant, 09/2007 to 05/2010
Perry Library – Norfolk, Virgnia
  • Located print and microform materials for students completing research projects.
  • Handled mail shipments.
  • Retrieved books/journals from shelves.
  • Printed Microforms.
  • Photocopied and scanned articles.
  • Retrieved book loans for patrons. 
Office Automation Clerk; Temp, 06/2008 to 01/2010
The Pentagon – Arlington, Virginia
  • Performed non-supervisory office automation work.
  • Proofread graphic designs.
  • Organized outgoing projects.
  • Quality control of all work before delivery to patron.  
  • Proofread and corrected documents.
  • Directed visitors and patrons to proper representative within Branch.
  • Contacted patrons about work orders.  
  • Transmitted, received and acknowledged electronic mail and messages.
  • Used word processing and other software, such as spreadsheets and electronic mail.
  • Received and answered routine telephone inquiries or referred to appropriate staff members.
Education
Bachelor of Arts: English, 2010
Old Dominion University - Norfolk, Va
  • Minor in Communication
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Resume Overview

Companies Worked For:

  • DSW Designer Shoe Warehouse
  • Stride Rite
  • Perry Library
  • The Pentagon

School Attended

  • Old Dominion University

Job Titles Held:

  • Sales Supervisor
  • Assistant Manager
  • Interlibrary Loan Office Assistant
  • Office Automation Clerk; Temp

Degrees

  • Bachelor of Arts : English , 2010

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