Proficient at maintaining an organized work environment and providing
customer service. Working in a fast-paced environment handling multiple jobs at once without disruption to the workflow would not be a
MS Word proficient
Sales Supervisor, 06/2017 to Current DSW Designer Shoe Warehouse – Springfield, Virginia
Supervised a sales force of 15+ sales associates.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Answered questions regarding the store and its merchandise.
Greeted customers and ascertained customers' needs.
Maintained records related to sales.
Organized racks and shelves to maintain the visual appeal of the store.
Trained and served as a peer coach for new sales associates.
Processed cash and credit payments rapidly and accurately.
Placed special merchandise orders for customers.
Took part in opening and closing procedures.
Assistant Manager, 11/2010 to 04/2017 Stride Rite – Tysons Corner/Springfield, Virginia
Oversaw the day-to-day processing of payroll for 7 employees, including review of timesheets and computing pay.
Supported Store Manager in operations.
Operated point of sales register.
Assigned employees to specific duties to best meet needs of store.
Reported to district manager regarding all store and staff issues.
Reordered supplies when they dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Routinely answered customer questions regarding merchandise and pricing.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Interlibrary Loan Office Assistant, 09/2007 to 05/2010 Perry Library – Norfolk, Virgnia
Located print and microform materials for students completing research projects.
Handled mail shipments.
Retrieved books/journals from shelves.
Photocopied and scanned articles.
Retrieved book loans for patrons.
Office Automation Clerk; Temp, 06/2008 to 01/2010 The Pentagon – Arlington, Virginia
Performed non-supervisory office automation work.
Proofread graphic designs.
Organized outgoing projects.
Quality control of all work before delivery to patron.
Proofread and corrected documents.
Directed visitors and patrons to proper representative within Branch.
Contacted patrons about work orders.
Transmitted, received and acknowledged electronic mail and messages.
Used word processing and other software, such as spreadsheets and
Received and answered routine telephone
inquiries or referred to appropriate staff members.
Bachelor of Arts: English, 2010 Old Dominion University - Norfolk, Va
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Companies Worked For:
DSW Designer Shoe Warehouse
Old Dominion University
Job Titles Held:
Interlibrary Loan Office Assistant
Office Automation Clerk; Temp
Bachelor of Arts : English , 2010
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