Jessica Simone Claire Confident, trustworthy, strong will and qualified professional person with over 10 years experience in the sales and services industry.
Goal-oriented Member Supervisor adept in identification and implementation of process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all level of personnel, management and clientele.
Skills
MS Word, Excel, PowerPoint & Outlook
Information compiling
Attendance records preparation
IManage proficiency
Check processing
Document retrieval
Database organization
Education and Training
Merl Grove High SchoolConstant Spring, Jamaica Expected in 07/1997 ā āHigh School Diploma: - GPA:
Broward CollegeFort Lauderdale, FLExpected in 02/2016 ā āAssociate of Applied Business:Business Administration - GPA:
Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.
Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
Responded to customer requests and questions regarding opening, closing and transferring account information to eliminate fraud.
Developed professional sales presentations to creatively communicate product quality and market comparisons.
Employed consultative sales approach to identify client needs and propose turnkey solutions which supported current business objectives while strategically highlighting benefits addressing future needs.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Promoted a culture of customer focus, product knowledge, and production solutions to build a loyal customer base.
Enhanced sales by implementing merchandising and promotional improvements.
Performed comprehensive merchandise overviews and checkpoints to verify quality, advertised functionality and pricing.
Supported business performance targets to drive improvements in sales and customer satisfaction levels.
Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
Identified key areas within the store where merchandise displays needed to be fixed and items required restocking.
St. Joe Company - Lead Cashier Alys Beach, FL, 06/2015 - 06/2015
Assisting Customers.
Promoting Sales.
Counted product stock to maintain inventory records.
Set up catering for up to [20] people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.
Processed customer payments quickly and returned exact change and receipts.
Learned roles of other departments to provide coverage and keep store operational.
Leggett & Platt, Incorporated - Department Lead Berwick, PA, 09/2015 - 04/2016
Administered standardized tests and evaluated results to assess performance of students and teachers.
Managed effective stock rotation and inventory placement.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
David J Joseph - Supervisor Cincinnati, OH, 05/2016 - Current
Assisting Customers.
Promoting Sales.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Resolved issues regarding customer complaints and escalated worsening concerns to [Supervise] for remediation.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Drove sales and add-on purchases by promoting specific item options to customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Worked closely with front-end staff to assist customers.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Identified and corrected performance and personnel issues negatively impacting team and business operations.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
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