Motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based .
Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
Attentive Customer Service Representative with 3 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.
Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.
Results-oriented Sales Associate and Keyholder versed in handling a wide range of tasks in challenging, fast-paced environments. Over 4 years of experience increasing sales, growing customer loyalty and training staff.
Skills
Team player
Goal-oriented
Detail-oriented
Cash handling and management
Bilingual; English , French , Arabic.
Public relations
Excellent work ethic
Positive and friendly
Self-motivated
Sales proficiency
Energetic nature
Hard-working mindset
Customer service focus
Time management
Training and development
Friendly demeanor
Customer-oriented
Excellent communication skills
Sales experience
Active listening skills
Upselling techniques
Motivated team player
Retail sales
Goals and performance
Work History
Sales Supervisor, 05/2020 to Current Lkq – Cades, SC,
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Promoted exceptional customer service by engaging clients on sales floor.
Monitored phone calls for quality assurance.
Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Kept orderly and accurate accounting records by monitoring sales documentation.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Checked store merchandise regularly for proper display and replenishment.
Met with management and executives to provide insights into sales operations and make strategy recommendations.
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Keyholder, 08/2017 to 03/2020 Petco – Delafield, WI,
Accepted and processed customer returns.
Trained and mentored new employees.
Oversaw team of 12 employees.
Completed store opening and closing procedures.
Improved customer service by projecting friendly and knowledgeable attitude.
Rotated stock according to dates and protocols.
Broke down boxes and disposed of trash.
Processed cash, credit, debit and check payments.
Received and counted money.
Counted out cash drawers and balanced totals.
Monitored security areas during busy periods.
Opened inventory boxes and restocked shelves.
Directed customers to correct store locations.
Built relationships with customers to increase likelihood of repeat business.
Identified potential shoplifters and alerted management.
Answered customer telephone calls promptly and in an appropriate manner.
Alerted customers to upcoming sales events and promotions.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Contacted other store locations to determine merchandise availability.
Educated customers about the brand to incite excitement about the company’s mission and values.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Supervised and directed all merchandise and shipment processing.
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team .
Communicated clear expectations and goals to each team member.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Worked with the management team to implement the proper division of responsibilities.
Assisted customers with selecting and customizing available items based on individual requirements.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Monitored security and handled incidents in a calm and professional manner.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Finishing the year with over $350,000 in sales, exceeding all the expectations.
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