Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
  • Motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based .
  • Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
  • Attentive Customer Service Representative with 3 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
  • Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
  • Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.
  • Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.
  • Results-oriented Sales Associate and Keyholder versed in handling a wide range of tasks in challenging, fast-paced environments. Over 4 years of experience increasing sales, growing customer loyalty and training staff.
Skills
  • Team player
  • Goal-oriented
  • Detail-oriented
  • Cash handling and management
  • Bilingual; English , French , Arabic.
  • Public relations
  • Excellent work ethic
  • Positive and friendly
  • Self-motivated
  • Sales proficiency
  • Energetic nature
  • Hard-working mindset
  • Customer service focus
  • Time management
  • Training and development
  • Friendly demeanor
  • Customer-oriented
  • Excellent communication skills
  • Sales experience
  • Active listening skills
  • Upselling techniques
  • Motivated team player
  • Retail sales
  • Goals and performance
Work History
Sales Supervisor, 05/2020 to Current
LkqCades, SC,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Monitored phone calls for quality assurance.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Checked store merchandise regularly for proper display and replenishment.
  • Met with management and executives to provide insights into sales operations and make strategy recommendations.
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Keyholder, 08/2017 to 03/2020
PetcoDelafield, WI,
  • Accepted and processed customer returns.
  • Trained and mentored new employees.
  • Oversaw team of 12 employees.
  • Completed store opening and closing procedures.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Rotated stock according to dates and protocols.
  • Broke down boxes and disposed of trash.
  • Processed cash, credit, debit and check payments.
  • Received and counted money.
  • Counted out cash drawers and balanced totals.
  • Monitored security areas during busy periods.
  • Opened inventory boxes and restocked shelves.
  • Directed customers to correct store locations.
  • Built relationships with customers to increase likelihood of repeat business.
  • Identified potential shoplifters and alerted management.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Alerted customers to upcoming sales events and promotions.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Contacted other store locations to determine merchandise availability.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Supervised and directed all merchandise and shipment processing.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team .
  • Communicated clear expectations and goals to each team member.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Worked with the management team to implement the proper division of responsibilities.
  • Assisted customers with selecting and customizing available items based on individual requirements.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Monitored security and handled incidents in a calm and professional manner.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Finishing the year with over $350,000 in sales, exceeding all the expectations. 
Retail Sales Associate, 08/2017 to 05/2018
Dk SecurityLansing, MI,
  • Welcomed customers into the store and helped them locate items.
  • Communicated clear expectations and goals to each team member.
  • Identified potential shoplifters and alerted management.
  • Actively pursued personal learning and development opportunities.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Contacted other store locations to determine merchandise availability.
  • Recommended merchandise to customers based on their needs and preferences.
  • Alerted customers to upcoming sales events and promotions.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Exceeded monthly sales goals and new customer penetration
  • Introduced and sold new products to customers
Sales Associate, 09/2016 to 03/2017
Rsm HondaRancho Santa Margarita, CA,
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Maintained records related to sales.
  • Verified that all customers received receipts for purchases.
  • Maintained adherence to all company protocols.
  • Provided repeat customers with exceptional care and attention.
  • Directed individuals to merchandise locations.
  • Prepared merchandise for sales floor.
  • Greeted customers and ascertained customers' needs.
  • Proposed innovative marketing ideas.
  • Answered questions regarding the store and its merchandise.
  • Worked collaboratively in team environment.
  • Kept work areas clean and neat at all times.
  • Demonstrated use and care of merchandise.
  • Suggested accessories and complementary purchases.
Education
High School Diploma: , Expected in 2014
Zola 2 - Marrakech, MR
GPA:

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Resume Overview

School Attended

  • Zola 2

Job Titles Held:

  • Sales Supervisor
  • Keyholder
  • Retail Sales Associate
  • Sales Associate

Degrees

  • High School Diploma

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