Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Assistant Store Manager offering 16 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment.

  • Business Development and Planning.
  • Recruiting, scheduling, mentoring and coaching for improvement.
  • Sales goals and performance strategies.
  • Inventory control management.
  • Store merchandising and in-stock.
  • Point of sale system knowledge.
  • Store operations and Sales strategist.
  • Order management.
  • Maximizing profitability.
  • Bank deposit procedures.
  • Microsoft office & excel knowledge.
  • Sales trends reports knowledge (P&L) profit & loss and (IRR) internal rate reports.
Work History
07/2020 to 08/2021
Sales Representative Supervisor Jack Flash Arthur, IL,
  • Led sales team to exceed quarterly sales goals.
  • Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Negotiated contracts and sales terms with new and existing clients.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Promoted brand awareness and utilized advantage of network connections to increase brand development.
  • Composed and managed profitable contacts and broadened sales territories.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns providing primary customer support to internal and external customers.
  • Processed orders, credits and tracked returns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Answered average of 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
01/2004 to 05/2020
Assistant Store Manager Wal Mart City, STATE,
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Generated repeat business by developing and maintaining strong team of 24 employees devoted to inventory management.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Mentored sales team and department manager's in applying effective sales techniques and delivering top-notch customer service.
  • Managed and optimized schedules to keep coverage and service in line with forecasted demands to accomplish proper customer service staffing at all times.
  • Recruited and retained top talent associates by teaching, training and providing skills that will makes them feel valued, and more invested in organization. Coached employees and trained team members with successful strategies to meet operational sales targets, and increasing profits through effective sales training, troubleshoot profit loss areas and managing inventory control processes to restore back stock, control shrink, costs, and maintaining sales floor levels to meet customer needs at all times.
  • Managed safety team meetings standards for customer service and safe work practice quality at all times.
  • Increased employee satisfaction and engagement 80% through employees career growth opportunity and motivation.
  • Resolved customer service issues promptly.
  • Reduced shrinkage by closely monitoring inventory flow, price changes, on hands changes, unnecessarily markdowns and security procedures.
  • Examined merchandise to verify correct pricing and attractive displays seasonal correct.
  • Grew company sales 40% by devising strategic promotional plans capitalizing on changing market conditions and community events.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers service.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations
07/1998 to 01/2004
Food & Consumables Department Manager Walmart City, STATE,
  • Managed inventory in food and consumables department operations to maintain optimal stock levels and meet expected customers demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall year around seasonal events set-up.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions, executed prices changes in timely manner, plan store within store upcoming events, set floor plan and modular, maintained in-stock per customer demand, evaluated supplier quality to maintain tight cost controls and maximize business operational performance.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction at all times.
  • Maintained sales floor clean, neat, safe and organized to protect our customers and associates safety at all times.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
Expected in 06/1982
High School Diploma:
Barringer Arts High School - Newark, NJ

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School Attended

  • Barringer Arts High School

Job Titles Held:

  • Sales Representative Supervisor
  • Assistant Store Manager
  • Food & Consumables Department Manager


  • High School Diploma

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