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sales promoter resume example with 6 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Personable and dedicated Customer Service Representative with extensive experience in cosmetic industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Skills
  • Social Media Usage
  • Merchandising and Promotions
  • Customer Rapport Development
  • Social Media Strategy
  • Customer Engagement
  • Problem Solving
  • Influential and Persuasive
  • Product Recommendations
  • Customer Identification and Qualification
  • Product Education
  • Product and Service Knowledge
  • Sales and Marketing
  • Costumed Promotion
  • Customer Service
  • Public Relations
  • Merchandise Sales
  • Relationship Building
  • Computer Operation
  • Sales Recordkeeping
  • Marketing Strategies
Experience
09/2022 to 11/2022
Sales Promoter Hyatt Hotels Corp. Chicago, IL,
  • Promoted special deals and encouraged product purchases through effective communication and persuasion skills.
  • Carried out sales promotions and merchandising of company products.
  • Identified interested customers and engaged in conversation to explain product benefits.
  • Reviewed product displays before and after demonstrations to check for proper product arrangement.
  • Learned about company history and products to share detailed information with customers.
  • Managed and successfully controlled in-store sampling of new product by preparing samples and interacting with customers.
  • Set up booths in public places, staffing displays in malls and outdoor locations and engaging passers-by to solicit new business.
  • Directed customer attention to products subject to discounts and specials, proactively bolstering sales of target products.
  • Conversed with customers to assist in determining products and services best suited to meet needs, asking questions and suggesting complementary products.
  • Educated and consistently persuaded customers to purchase company products over previous brand preference.
  • Developed rapport with existing and potential customers, increasing retention and loyalty.
  • Promoted products to increase brand awareness and sales
  • Provided supervisors with reports on sales targets, keeping detailed records of lead generation and sales demonstration methods employed.
10/2017 to 02/2021
Customer Service Representative Hawthorne Global Aviation Services Eau Claire, WI,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Consulted with customers to resolve service and billing issues.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
08/2017 to 10/2017
Field Worker Vitalant Hayward, CA,
  • Tracked market and competitor activities to stay current on products and consumer preferences.
  • Maintained professionality and efficiency while working closely with leadership.
  • Incorporated costumes and attention-grabbing techniques to boost promotional success.
  • Watched crowd to identify prospects, capture interest and maximize sales opportunities.
  • Gave out product samples, coupons and pamphlets to encourage sales.
04/2015 to 08/2017
Sales Representative Samsung Mobile City, STATE,
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed key customer relationships to increase sales.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Helped customers find specific products, answered questions and offered product advice.
  • Listened to customers to understand needs and refer to optimal services.
  • Educated customers on product features and technical details to highlight benefits.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Answered requests and concerns with friendly and knowledgeable service.
Education and Training
Expected in 08/2018 to to
National Diplomal: Business Administration
Yaba Collage of Technology - Yaba Lagos ,
GPA:
Expected in 07/2007 to to
Senior Secondary School Certificate:
Adiko Community Secondary School Ogede Benue State - Adiko Ito Benue State,
GPA:
Expected in to to
Bachelor of Science: Public Administration
University of Lagos State - Lagos, Nigeria,
GPA:
Languages
English:
Professional
Negotiated:
Yoruba:
Professional
Negotiated:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the year 2017 for outstanding performance and team contributions.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

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Resume Overview

School Attended

  • Yaba Collage of Technology
  • Adiko Community Secondary School Ogede Benue State
  • University of Lagos State

Job Titles Held:

  • Sales Promoter
  • Customer Service Representative
  • Field Worker
  • Sales Representative

Degrees

  • National Diplomal
  • Senior Secondary School Certificate
  • Bachelor of Science

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