sales lead supervisor resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary
Results-focused retail professional with strength in time management, multitasking, and leadership skills. Proactive leader with strengths in communication and collaboration. Proficient in leveraging customer service and product knowledge to promote sales. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes; as well as learning new tasks and challenge.
Skills
- Training leadership
- Supervisory role background
- Sales understanding
- Point-of-sales systems
- Team leadership strength
- Sales skills
- Product management and pricing
- Customer needs assessment
- Retail knowledge
- Product merchandising
- Product and service knowledge
- Territory sales
- Prospecting and networking skills
- Problem Resolution
- Relationship Development
- Customer Service
- Team Building
- Supervision
- Team Management
Education and Training
Mary Carroll High School Corpus Christi, TX, Expected in 06/2008 ā ā High School Diploma : - :
Experience
Southern States Cooperative, Inc. - Sales Lead Supervisor
Midlothian, VA, 06/2016 - Current
Midlothian, VA, 06/2016 - Current
Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service. ( Recognized for employe of the month )
Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Collaborated in development of setting planogram procedures.
- Handled all delegated tasks, including training new associates and doing my own projects I was given .
- Completed different projects given by management.
- Attended departmental meetings, providing feedback to enhance future performance.
- Maintained updated knowledge through work books and Company updates.
- Achieved cost-savings by developing functional solutions to solve problems on the floor as well as with customers.
- Collaborated with others to discuss new development of changes.
- Helped customers and attend to their needs of finding products
- Learn to use time mangement very well
- Adapted to new departments as well as new skills including how to learn new devices and proced
Ollie's Bargain Outlet - Cashier
Latham, NY, 02/2011 - 04/2012
Latham, NY, 02/2011 - 04/2012
- Helped customers find specific products, answering questions and offering advice.
- Worked closely with front-end staff to assist customers.
- Trained new employees in cashiering procedures, offering assistance in resolving any sort of issues.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Properly verified customer identification for alcohol or tobacco purchases.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
- Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Trained new team members in cash register operation, stock procedures and customer service.
JCPenney - Cashier/Sales Associate
City, STATE, 05/2009 - 01/2011
City, STATE, 05/2009 - 01/2011
- Processed returned items in accordance with store policy.
- Read weekly sales inserts and monitored price changes.
- Helped customers find specific products, answering questions and offering advice.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Assisted other associates with completing end-of-day counts and securing funds to prevent loss or theft.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Compiled and updated client data to track payments trends and support accurate accounting.
- Learned roles of other departments to provide coverage and keep store operational.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Received payments for credit cards and issued receipts reflecting zero balances or additional payments required to bring accounts current.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Welcomed customers, offering assistance to help find necessary store items.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed customer payments quickly and returned exact change and receipts.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Worked closely with front-end staff to assist customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Trained new employees in cashiering procedures, offering assistance in resolving any customer assistance issues.
- Assisted customers with account updates, new service additions and promotional offers.
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Resume Overview
School Attended
- Mary Carroll High School
Job Titles Held:
- Sales Lead Supervisor
- Cashier
- Cashier/Sales Associate
Degrees
- High School Diploma
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