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Sales Lead Manager - MOD Resume Example

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SALES LEAD MANAGER - MOD
Summary

Successful leader with more than 35 years in State Government and Private Sector business experience. Dedicated to professionalism, proactivity and critical problem-solving skills. Organized Manager well-trained to handle issues with poise. An enthusiastic personality with self-motivation, focus and drive. Numerous professional skillsets in client, vendor and customer relationship building as well as cultivating partnerships to reveal customer needs in order to deliver solutions based on knowledgeable support and consistent service.

Customer-oriented, strategic-thinking professional offering over 35 years of experience in developing and applying computer applications for use in daily operational activity. Enthusiastic individual with superior skills working in both team-based environments and independent capacities. Highly skilled multi-tasker. Hardworking, reliable, quick learner, organized, proactive and punctual with team-oriented mentality. Proven success delivering administrative support. Reputation for positive attitude, determined work ethic and sound judgment to any setting. Excited to begin new challenge with a successful team.

Skills
  • Effective Retail Sales Manager
  • Effective Information Technology Director
  • Leadership strength and capabilities
  • Team building skills
  • Sales skills
  • Staff / Team development, leadership and training
  • Customer support / troubleshooting
  • Excellent Project Manager
  • Well versed in Microsoft office support software - MS Excel, MS Word, MS Access, MS Powerpoint and Adobe Professional
  • Excellent communication skills, both verbal and written skills
  • Effective meeting skills
  • Effective delegator
  • Conflict management skills
  • Good listener
  • Excellent phone communications with customers, staff and contract personnel
  • Excellent PC skills - typing and navigating
  • Very good organizational skills
  • Excellent multi-tasker
  • Project coordination
  • Problem resolution
  • Administrative support
  • Planning and coordination
  • Supervision
  • Process improvement
  • Customer service
Experience
Sales Lead Manager - MOD
Lancaster, OHPier 1 Imports/Sep 2017 to Current
  • Supervise 12-14 employees, build a successful and talented team that increase sales and promote consistent customer satisfaction
  • Perform managerial duties such as opening store, closing store, manage point-of-sale registers, manage monies, utilize various software applications, place online orders, place express request orders, troubleshoot issues, track and maintain inventory and inventory shipments
  • Plan and execute in-store promotional events to increase customer engagement and achieve sales revenue goals
  • Improve profitability by executing daily, weekly, and monthly floor plan changes
  • Connect with customers daily to understand needs, provide assistance and collect feedback to optimize operations
  • Positively impact product relevance through careful distribution, merchandising and display techniques
  • Train and coach sales associates, teach employees how to meet operational and sales goals with proactive strategies
  • Review sales reports to enhance sales performance and improve inventory management
  • Maintain inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Handle high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate
  • Greet guests promptly with positive attitude and ask open-ended questions to better understand shopping needs
  • Provide in-depth information on product features so customers had the opportunity to make educated decisions
  • Create excellent customer experience to cultivate customer loyalty and retention
Deputy CIO / Chief CIO
Columbus, OHOhio Department of Commerce/Nov 2011 to Apr 2017
  • Managed Application Development Section, Network Infrastructure Section, Network Security Section and Helpdesk Section for Information Technology for all 8 departments of the Ohio Department of Commerce
  • Responsible for all mainframe and online software development, mainframe and online software modification, internet website, network infrastructure, network security and customer service / public relations helpdesk for three fully functioning IT locations
  • Managed 41 persons within the Information Technology Group comprised of software engineers, system administrators, NOC operators, security officers and helpdesk staff
  • Motivated staff, trained staff, evaluated staff, hired staff
  • Worked closely with other state agencies and contract vendors
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Achieved client vision and objectives through effective strategy development and execution in coordination with management teams
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members
  • Streamlined established processes by implementing client and employee feedback
  • Oversaw all IT projects, including requirements analysis, milestone management and stakeholder relations
  • Worked directly with the public to troubleshoot, assist and promote product productivity
  • Formulated and executed long range plans
  • Created, monitored and maintained multi-million dollar budget to support Information Technology Section
Application Development Manager
Columbus, OHOhio Department of Commerce/Jan 1988 to Oct 2010
  • Managed Application Development Section responsible for all major software development and software modification projects for 8 departments of the Ohio Department of Commerce
  • Managed 12 person application development staff responsible for discussing, designing, developing, testing and executing computer applications for all mainframe systems, PC systems applications and online internet systems
  • Performed employee evaluations, customer surveys and team audits
  • Greatly improved operations, customer satisfaction and system productivity by working with team members and customers to find state-of-the-art solutions related to computer applications
  • Worked closely with team members to develop standards, establish project management procedures, deliver project requirements, develop solutions and meet deadlines
  • Assisted in determining manpower requirements, hired personnel
  • Handled all delegated tasks
  • Coordinated vendor activity
  • Created agendas and communication materials for team meetings
  • Review new technological developments for possible use in system or application improvement
  • Recognized by management for providing exceptional customer service
Programmer Analyst 2 / Programmer Analyst 5
Columbus, OHOhio Department of Commerce/Aug 1985 to Dec 1987
  • Designed, Developed, Tested and Executed new COBOL computer applications to improve efficiency and effectiveness within all 8 departments of the Ohio Department of Commerce
  • Collaborated with senior staff, contract vendors, other state agencies and daily operational users to discuss new computer application opportunities while finding creative solutions for processes and/or procedures
  • Functioned as team leader and worked closely with team members to deliver project requirements, develop creative solutions, improve customer satisfaction, improve overall department productivity and meet deadlines related to Information Technology
  • Recognized by management for providing exceptional customer service and customer satisfaction
Education and Training
Bachelor of Science: Computer Information TechnologyDeVry Institute of TechnologyFeb 1985Columbus, OH
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Resume Overview

Companies Worked For:

  • Pier 1 Imports
  • Ohio Department of Commerce

School Attended

  • DeVry Institute of Technology

Job Titles Held:

  • Sales Lead Manager - MOD
  • Deputy CIO / Chief CIO
  • Application Development Manager
  • Programmer Analyst 2 / Programmer Analyst 5

Degrees

  • Bachelor of Science : Computer Information Technology

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