Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Successful leader with more than 35 years in State Government and Private Sector business experience. Dedicated to professionalism, proactivity and critical problem-solving skills. Organized Manager well-trained to handle issues with poise. An enthusiastic personality with self-motivation, focus and drive. Numerous professional skillsets in client, vendor and customer relationship building as well as cultivating partnerships to reveal customer needs in order to deliver solutions based on knowledgeable support and consistent service.
Customer-oriented, strategic-thinking professional offering over 35 years of experience in developing and applying computer applications for use in daily operational activity. Enthusiastic individual with superior skills working in both team-based environments and independent capacities. Highly skilled multi-tasker. Hardworking, reliable, quick learner, organized, proactive and punctual with team-oriented mentality. Proven success delivering administrative support. Reputation for positive attitude, determined work ethic and sound judgment to any setting. Excited to begin new challenge with a successful team.
Skills
Effective Retail Sales Manager
Effective Information Technology Director
Leadership strength and capabilities
Team building skills
Sales skills
Staff / Team development, leadership and training
Customer support / troubleshooting
Excellent Project Manager
Well versed in Microsoft office support software - MS Excel, MS Word, MS Access, MS Powerpoint and Adobe Professional
Excellent communication skills, both verbal and written skills
Effective meeting skills
Effective delegator
Conflict management skills
Good listener
Excellent phone communications with customers, staff and contract personnel
Excellent PC skills - typing and navigating
Very good organizational skills
Excellent multi-tasker
Project coordination
Problem resolution
Administrative support
Planning and coordination
Supervision
Process improvement
Customer service
Experience
09/2017 to Current
Sales Lead Manager - MODMedifast, Inc – Reno, NV,
Supervise 12-14 employees, build a successful and talented team that increase sales and promote consistent customer satisfaction
Perform managerial duties such as opening store, closing store, manage point-of-sale registers, manage monies, utilize various software applications, place online orders, place express request orders, troubleshoot issues, track and maintain inventory and inventory shipments
Plan and execute in-store promotional events to increase customer engagement and achieve sales revenue goals
Improve profitability by executing daily, weekly, and monthly floor plan changes
Connect with customers daily to understand needs, provide assistance and collect feedback to optimize operations
Positively impact product relevance through careful distribution, merchandising and display techniques
Train and coach sales associates, teach employees how to meet operational and sales goals with proactive strategies
Review sales reports to enhance sales performance and improve inventory management
Maintain inventory accuracy by counting stock-on-hand and reconciling discrepancies
Handle high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate
Greet guests promptly with positive attitude and ask open-ended questions to better understand shopping needs
Provide in-depth information on product features so customers had the opportunity to make educated decisions
Create excellent customer experience to cultivate customer loyalty and retention
11/2011 to 04/2017
Deputy CIO / Chief CIOOhio Department Of Commerce – City, STATE,
Managed Application Development Section, Network Infrastructure Section, Network Security Section and Helpdesk Section for Information Technology for all 8 departments of the Ohio Department of Commerce
Responsible for all mainframe and online software development, mainframe and online software modification, internet website, network infrastructure, network security and customer service / public relations helpdesk for three fully functioning IT locations
Managed 41 persons within the Information Technology Group comprised of software engineers, system administrators, NOC operators, security officers and helpdesk staff
Worked closely with other state agencies and contract vendors
Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Achieved client vision and objectives through effective strategy development and execution in coordination with management teams
Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members
Streamlined established processes by implementing client and employee feedback
Oversaw all IT projects, including requirements analysis, milestone management and stakeholder relations
Worked directly with the public to troubleshoot, assist and promote product productivity
Formulated and executed long range plans
Created, monitored and maintained multi-million dollar budget to support Information Technology Section
01/1988 to 10/2010
Application Development ManagerOhio Department Of Commerce – City, STATE,
Managed Application Development Section responsible for all major software development and software modification projects for 8 departments of the Ohio Department of Commerce
Managed 12 person application development staff responsible for discussing, designing, developing, testing and executing computer applications for all mainframe systems, PC systems applications and online internet systems
Performed employee evaluations, customer surveys and team audits
Greatly improved operations, customer satisfaction and system productivity by working with team members and customers to find state-of-the-art solutions related to computer applications
Worked closely with team members to develop standards, establish project management procedures, deliver project requirements, develop solutions and meet deadlines
Assisted in determining manpower requirements, hired personnel
Handled all delegated tasks
Coordinated vendor activity
Created agendas and communication materials for team meetings
Review new technological developments for possible use in system or application improvement
Recognized by management for providing exceptional customer service
08/1985 to 12/1987
Programmer Analyst 2 / Programmer Analyst 5Ohio Department Of Commerce – City, STATE,
Designed, Developed, Tested and Executed new COBOL computer applications to improve efficiency and effectiveness within all 8 departments of the Ohio Department of Commerce
Collaborated with senior staff, contract vendors, other state agencies and daily operational users to discuss new computer application opportunities while finding creative solutions for processes and/or procedures
Functioned as team leader and worked closely with team members to deliver project requirements, develop creative solutions, improve customer satisfaction, improve overall department productivity and meet deadlines related to Information Technology
Recognized by management for providing exceptional customer service and customer satisfaction
Education and Training
Expected in 02/1985
Bachelor of Science: Computer Information Technology DeVry Institute of Technology - Columbus, OH, GPA:
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