Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I pride myself in being an enthusiastic student with skills related to working in both team-based and independent capacities. I bring a strong and self-driven work ethic to any setting. I am attending school full time and juggling a near full time position as a customer service-oriented professional. I am lined up to take on a full time store management position at my current place of employment in the near future. At this time, I am also preparing to apply my experiences and knowledge into a higher education, and begin working towards my master's degree. Working in retail has brought me out of my shell and allowed me to develop strong communication and people skills. I look forward to my future and hope to apply the skills I have obtained throughout my undergraduate educational career, and implement them into my future endeavors.

Skills
  • Research and analysis
  • Computer skills
  • Leadership
  • Multitasking
  • Working collaboratively
  • Critical thinking
  • People skills
  • Reliable and trustworthy
  • Strong work ethic
  • Organizational skills
  • Knowledge in American Sign Language
  • Adaptability
  • Communication skills
  • Problem-solving
Work Experience
10/2021 to Current Assistant Manager Onemain (Formerly Springleaf & Onemain Financials). | Minot, ND,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Scheduling
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
04/2021 to 10/2021 Sales Lead Keyholder Pyramid Hotel Group | Burlington, MA,
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Set up visually appealing promotional displays.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Taught employees how to meet operational and sales goals with proactive strategies.
  • Managed cash register operations using POS system and processed sales and returns.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Reported sales metrics and statistics to management and stakeholders.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Responded to questions, complaints and conflicts quickly and thoroughly.
  • Performed store opening duties, including counting cash drawers, checking all equipment for proper functioning, and completing morning paperwork.
  • performed store closing duties, including counting cash drawers, completing nightly deposit, filing nightly paper work, cleaning, and restocking.
02/2020 to 04/2021 Bear Builder/Sales Associate Five Star Bank | Auburn, NY,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions, and offered advice/creative ideas.
  • Worked successfully with diverse group of coworkers to meet goals, address issues, and complete tasks.
  • Offered creative and fun ideas to customers looking to personalize and create unique gifts.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
07/2018 to 08/2019 Customer Experience Manager Gpm Investments | Carlisle, KY,
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
08/2016 to 07/2018 Cashier/Sales Associate Michaels Arts And Crafts | City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Conducted classroom activities such as "Kids Club" and birthday parties with 5+ children.
  • Trained to work in several sections of the store to optimize customer experience.
  • Put back returns, stocked shelves, and assisted in inventory counting.
Educational Background
Expected in 06/2017 High School Diploma | Suffern Senior High School, Suffern, NY GPA:
  • World Language Honor Society Member
  • Co-president of Deaf Awareness Club
Expected in 05/2019 Associate of Arts | Liberal Arts And Sciences Rockland Community College, Suffern, NY GPA:
  • Dean's List Honoree Fall 2017
  • Dean's List Honoree Spring 2018
  • Dean's List Honoree Fall 2018
  • Dean's List Honoree Spring 2019
  • 3.78 GPA
  • Major/Concentration in History
Expected in 12/2021 Bachelor of Arts | Communication Sciences And Disorders SUNY College At New Paltz, New Paltz, NY GPA:
  • Dean's List Honoree Spring 2020
  • Dean's List Honoree Fall 2020
  • Dean's List Honoree Spring 2021
  • Currently holding a 3.66 GPA
  • Major in Communication Sciences And Disorders
  • Minor in Deaf Studies

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Resume Overview

School Attended

  • Suffern Senior High School
  • Rockland Community College
  • SUNY College At New Paltz

Job Titles Held:

  • Assistant Manager
  • Sales Lead Keyholder
  • Bear Builder/Sales Associate
  • Customer Experience Manager
  • Cashier/Sales Associate

Degrees

  • High School Diploma
  • Associate of Arts
  • Bachelor of Arts

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