Sales Lead Keyholder Resume Example
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KaylaCuomo
Summary
I pride myself in being an enthusiastic student with skills related to working in both team-based and independent capacities. I bring a strong and self-driven work ethic to any setting. I am attending school full time and juggling a near full time position as a customer service-oriented professional. I am lined up to take on a full time store management position at my current place of employment in the near future. At this time, I am also preparing to apply my experiences and knowledge into a higher education, and begin working towards my master's degree. Working in retail has brought me out of my shell and allowed me to develop strong communication and people skills. I look forward to my future and hope to apply the skills I have obtained throughout my undergraduate educational career, and implement them into my future endeavors.
Skills
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Work Experience
Company Name | City, StateSales Lead Keyholder04/2021 - Current
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Set up visually appealing promotional displays.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Taught employees how to meet operational and sales goals with proactive strategies.
- Managed cash register operations using POS system and processed sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Reported sales metrics and statistics to management and stakeholders.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Responded to questions, complaints and conflicts quickly and thoroughly.
- Performed store opening duties, including counting cash drawers, checking all equipment for proper functioning, and completing morning paperwork.
- performed store closing duties, including counting cash drawers, completing nightly deposit, filing nightly paper work, cleaning, and restocking.
Company Name | City, StateBear Builder/Sales Associate02/2020 - 04/2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered advice/creative ideas.
- Worked successfully with diverse group of coworkers to meet goals, address issues, and complete tasks.
- Offered creative and fun ideas to customers looking to personalize and create unique gifts.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered questions and informed customers of current sales and promotions.
- Handled client inquiries with exceptional professionalism and enthusiasm.
Company Name | City, StateCustomer Experience Manager07/2018 - 08/2019
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Assisted with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Company Name | City, StateCashier/Sales Associate08/2016 - 07/2018
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Conducted classroom activities such as "Kids Club" and birthday parties with 5+ children.
- Trained to work in several sections of the store to optimize customer experience.
- Put back returns, stocked shelves, and assisted in inventory counting.
Educational Background
Suffern Senior High School | City, StateHigh School Diploma06/2017
- World Language Honor Society Member
- Co-president of Deaf Awareness Club
Rockland Community College | City, StateAssociate of Arts in Liberal Arts And Sciences05/2019
- Dean's List Honoree Fall 2017
- Dean's List Honoree Spring 2018
- Dean's List Honoree Fall 2018
- Dean's List Honoree Spring 2019
- 3.78 GPA
- Major/Concentration in History
SUNY College At New Paltz | City, StateBachelor of Arts in Communication Sciences And DisordersExpected in 12/2021
- Dean's List Honoree Spring 2020
- Dean's List Honoree Fall 2020
- Dean's List Honoree Spring 2021
- Currently holding a 3.66 GPA
- Major in Communication Sciences And Disorders
- Minor in Deaf Studies
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Resume Overview
School Attended
- Suffern Senior High School
- Rockland Community College
- SUNY College At New Paltz
Job Titles Held:
- Sales Lead Keyholder
- Bear Builder/Sales Associate
- Customer Experience Manager
- Cashier/Sales Associate
Degrees
- High School Diploma
Associate of Arts in Liberal Arts And Sciences
Bachelor of Arts in Communication Sciences And Disorders
