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Sales Lead Keyholder Resume Example

Resume Score: 80%

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Danielle
Zobel
Professional Summary

Highly motivated Sales Associate with extensive customer service experience. Outgoing and independent sales professional both successful as a leader and a team player with track record of driving increased sales, improving customer buying experience and elevating company profile with targeted marketing.

Skills
  • Cash Handling
  • Team Leadership
  • Developing brand messaging
  • Marketing strategy
  • MS Office
  • Team building
  • Customer service
  • Problem resolution
  • Business operations
Education
Arcadia High SchoolCity, State05/2014High School Diploma
Maricopa Community Colleges - Scottsdale Community CollegeCity, StateExpected in 2021Associate of Arts: Criminal Justice
Work History
Company Name- Sales Lead Keyholder
City, State08/2019 - Current
  • Opening/closing location, performing banking functions, counting cash drawers and reviewing inventory management using Point of Sales Computer System (purchases, exchanges, returns, etc.)
  • Monitored other sales associates on sales floor behaviors, communicating appropriately to maintain optimal store performance
  • Hold other team members accountable and communicate their tasks/responsibilities in leader role to maintain optimal store performance
  • Prioritized, delegated, and communicated various tasks to team members based upon store goals
  • Provided immediate customer service upon entry to boutique, working closely with guests to ensure a positive shopping experience
  • Assist in processing inventory and shipments, replenishing sales floor merchandise and keeping an accurate record of stock
  • Operational and Inventory management including input and filing of individual records and organizing by category
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Company Name- Lead Front Office Receptionist
City, State09/2018 - 01/2019
  • Greeted all customers in an upbeat manner, offering a variety of beverages upon entry, effectively managing client flow and satisfaction
  • Kept reception area clean and organized providing guests with a positive, welcoming and comfortable environment
  • Kept calendar with scheduled appointments categorized by stylist/service(s)
  • Efficiently checked guests in and out for scheduled appointments and treatments using Booker spa
  • Communicated with guests on special events, product promotions, and salon packages/memberships - receiving 7% in commission for each individual sign-up daily (Successfully sold over $500 in salon membership packages in less than a month)
  • Built strong, personable and professional relationships with returning clients
Company Name- Data Entry Clerk
City, State08/2015 - 03/2018
  • Compile, prioritize, verify accuracy and sort information accordingly prior to computer entry
  • Collect data from paper formats, various database systems or electronic files as requested
  • Contributed heavily to creating and maintaining an efficient itemized level data structure
  • Used various combinations of data focused projects considered necessary based on current business trends or conditions
  • Created spreadsheets with large numbers of figures without error
  • Ensure all electronic and computer work is stored and organized in designated locations, and perform regular back-ups to ensure preservation of data
  • Comply with data integrity, security and company policies while handling valuable and confidential information
  • Performed other clerical duties such as answering the phone, sorting and distributing incoming and outgoing mail, running errands, sending faxes and responding to e-mails
  • Update pre-existing data for accuracy and validity in company databases
  • Research and obtain any further information requested for incomplete records
  • Supported and assisted Chief Operating Officer with daily operational functions, receiving evaluation and final approval on specific projects
Company Name- Lead Hostess
City, State09/2014 - 09/2016
  • Greeted and acknowledged guests as the face of the restaurant, making them feel welcome and seating to assigned tables
  • Communicated delays such as wait times to customers, offering additional services to keep guests occupied while waiting
  • Oversee server balance and monitor table turnover to accurately seat customers and ensure customer satisfaction
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 90%
  • Scheduled, accepted and organized guest reservations, and verifying all reservations are confirmed prior to visit
  • Prepared and arranged dining room areas for parties and special events
  • Assisted and communicated FOH and BOH staff, assessing cooking times and preparing for events, coordinating smooth execution to maximize guest satisfaction
  • Documented reservations and communicated changes to guests using OpenTable
  • Provided excellent customer service and gained warm, personal relationships with returning customers
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Resume Overview

School Attended

  • Arcadia High School
  • Maricopa Community Colleges - Scottsdale Community College

Job Titles Held:

  • Sales Lead Keyholder
  • Lead Front Office Receptionist
  • Data Entry Clerk
  • Lead Hostess

Degrees

  • High School Diploma
    Associate of Arts : Criminal Justice

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