Hardworking, and dedicated customer service professional. Motivated to maintain customer satisfaction and contribute to company success. Solid team player with an outgoing, positive demeanor.
Delivers excellent customer service by practiced listening and speaking skills. Efficiency-driven and organized with team-oriented mentality.
Skills
MS Office
Excel
Word
POS Systems
Cash Register Operation
Money handling
Customer assistance
Multi-Tasking Skills
Inbound Phone Call Handling
Education
Middlesex County Vocational School PiscatawayPiscataway, NJExpected in – –High School Diploma: - GPA:
Work History
Pyramid Hotel Group - Patient Services Specialist Cincinnati, OH, 11/2021 - Current
Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Inputted accurate patient insurance, billing and payment information in NexGen.
Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Lennar - Sales Lead Keyholder Bothell, WA, 10/2018 - Current
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Provided sales feedback to management to address concerns in sales reports.
Trained team members in successful strategies to meet operational and sales targets.
Tracked and prioritized work orders to meet daily production requirements
Opened and closed store, by counting registers, making deposits and storing and filing all daily paperwork.
Counted out cash drawers and balanced totals.
Rosenthal Auto - Permit Coordinator Alexandria, VA, 07/2018 - 06/2020
Worked with vendors to understand needs and provide prompt and accurate service. Confidentially negotiated price between vendors, and developed loyal customer relations by providing excellent service .
Obtained documents from Engineers and Architects to facilitate th permit application process
Obtained all required approvals for permits and act as liaison between the company and each municipality
Prepared and submit applications to various agencies/ boards having jurisdiction over required permits and/or approvals .
Reviewed any plans issued out of the division for correct revision dates and review start packages for accuracy
Prepared check requests
Coordinated paperwork and applications with outside consultants as necessary
Worked closely with municipalities on status of permits.
Produced and maintain schedules for all communities and coordinate with municipalities from approval to final stages of permitting process
Entered permitting data and kept all records according to state law
Prepared start packages for Construction Managers
Obtained inspections needed for closing
Maintain all company files relating to site plan applications, approvals, licenses and permits . Meet with county board, attended Hearings on behalf of Lennar, to present project and request approval .
Records, Taxes, And Treasury Broward County - Water Sewer Clerk/Permit Technician City, STATE, 05/2013 - 07/2018
Assisted with maintenance of utility records for the city's sewer and water utilities; processes billings.
Received utility payments and other revenue payments; posts in cash receipting program to General Ledger.
Performed utility account collection activities to negotiate adjustments in balances owed.
Processed open and close requests for service forms.
Prepared monthly meter reader analysis and assists meter readers in obtaining accurate information.
Provided reception services at city hall by answering telephone, fax machine, public works cell phones and personal inquiries
Produced letters, memoranda, reports, tabulations and other materials as requested.
Sorted and files correspondence, checks, vouchers, and other materials, numerically, alphabetically, or by other prescribed methods.
Assisted in the maintenance of records and files.
Worked long lines , and answered heavy call volume effectively and under pressure
Balanced cash drawer nightly
Responded to all FOIA {Freedom of Information Act} requests in a timely accurate manner
Issued construction permits to all trades
Checked all trades licenses on state website to ensure certifications and expiration dates
Verified initial plot plans for accuracy
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Developed working relationships with internal and external customers while assisting with account management duties.
Carried out opening and closing functions to meet operational needs
Company Name - Tag and Title Clerk City, State, 04/2002 - 02/2013
Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers.
Calculated and remitted state sales tax, service and other charges.
Prepared tax and title documents to submit all legal transfer work to DMV.
Issued titles and registration for all motor vehicles and boats
Maintained control log of vehicle certificates of origin and titles, using government software.
Organized and prepared tax and title documents to transfer ownership of property.
Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
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