Sales Lead Generator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Confident Sales leader displaying enthusiasm and commitment to leading by example. Highly effective at delivering positive and constructive feedback in fast-paced business settings. Offering talents in sales and customer service. Superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Banking
  • Clients
  • Customer satisfaction
  • Financial
  • Meetings
  • Quality Assurance
  • Rapport
  • Lead generation
  • Personnel management
  • Data analysis and reporting
  • Issue and conflict resolution
  • Public speaking
  • Communications
Sales Lead Generator, 11/2019 to 04/2020
American Residential Services Orange, CA,
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Contacted owners to monitor purchase satisfaction and discuss upcoming promotions.
  • Attended professional training classes and assessments for continuous improvement.
  • Employed potential client interests and goals to tailor ownership benefits outlining vacation savings and revenue opportunities to close deals.
  • Supported owner requests with pricing, property descriptions, room locations and portfolio information.
  • Met and exceeded personal and departmental sales goals utilizing owner generated leads.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Networked to build client base and promote products to new and existing clients.
Team Lead, 02/2018 to 11/2019
Tyler Technologies Kansas City, MO,
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Conducted quality checks and accuracy audits.
  • Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
  • Held performance evaluation meetings to discuss key performance indicators and address areas needing improvement.
  • Led team by answering questions and solving complex problems daily.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
  • Trained new employees to support team efficiency.
  • Delivered constructive call process feedback.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Team Leader/Supervisor, 05/2016 to 05/2018
Vca Antech, Inc. Hampton, VA,
  • Responsible for frontline agents.
  • Supervises agents to make sure accounts and calls are being handled properly for Quality Assurance.
  • Ensures customer satisfaction and help prevent charge-back risks and complaints by monitoring calls, meetings with agents and listening to recorded calls.
  • Build rapport with customers.
  • Leads are to have weekly meetings with agents to help reach goals and maintain performance numbers to create revenue for the company.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Interviewed, hired and trained new quality customer service representatives.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
  • Offered constructive criticism regarding quality assurance on collections team phone calls.
Client Service Specialist, 06/2010 to 04/2016
First Commonwealth Bank City, STATE,
  • Handle inbound calls from established and potential clients with questions regarding their established account or seeking information about additional services.
  • Perform a variety of tasks to assist the caller.
  • Responds to inquiries or requests for information and introduces new banking services.
  • Organize and complete follow-up work required to fulfill customer requests; meet goals related to generating business for First Commonwealth Financial divisions.
  • Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Education and Training
High School Diploma: , Expected in 2010
- , PA
Activities and Honors

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Resume Strength

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Resume Overview

School Attended
Job Titles Held:
  • Sales Lead Generator
  • Team Lead
  • Team Leader/Supervisor
  • Client Service Specialist
  • High School Diploma

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