Livecareer-Resume

Sales Lead Generator Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Confident Sales leader displaying enthusiasm and commitment to leading by example. Highly effective at delivering positive and constructive feedback in fast-paced business settings. Offering talents in sales and customer service. Superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Banking
  • Clients
  • Customer satisfaction
  • Financial
  • Meetings
  • Quality Assurance
  • Rapport
  • Lead generation
  • Personnel management
  • Data analysis and reporting
  • Issue and conflict resolution
  • Public speaking
  • Communications
Experience
Sales Lead Generator, 11/2019 to 04/2020
American Residential Services Orange, CA,
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Contacted owners to monitor purchase satisfaction and discuss upcoming promotions.
  • Attended professional training classes and assessments for continuous improvement.
  • Employed potential client interests and goals to tailor ownership benefits outlining vacation savings and revenue opportunities to close deals.
  • Supported owner requests with pricing, property descriptions, room locations and portfolio information.
  • Met and exceeded personal and departmental sales goals utilizing owner generated leads.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Networked to build client base and promote products to new and existing clients.
Team Lead, 02/2018 to 11/2019
Tyler Technologies Kansas City, MO,
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Conducted quality checks and accuracy audits.
  • Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
  • Held performance evaluation meetings to discuss key performance indicators and address areas needing improvement.
  • Led team by answering questions and solving complex problems daily.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
  • Trained new employees to support team efficiency.
  • Delivered constructive call process feedback.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Team Leader/Supervisor, 05/2016 to 05/2018
Vca Antech, Inc. Hampton, VA,
  • Responsible for frontline agents.
  • Supervises agents to make sure accounts and calls are being handled properly for Quality Assurance.
  • Ensures customer satisfaction and help prevent charge-back risks and complaints by monitoring calls, meetings with agents and listening to recorded calls.
  • Build rapport with customers.
  • Leads are to have weekly meetings with agents to help reach goals and maintain performance numbers to create revenue for the company.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Interviewed, hired and trained new quality customer service representatives.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
  • Offered constructive criticism regarding quality assurance on collections team phone calls.
Client Service Specialist, 06/2010 to 04/2016
First Commonwealth Bank City, STATE,
  • Handle inbound calls from established and potential clients with questions regarding their established account or seeking information about additional services.
  • Perform a variety of tasks to assist the caller.
  • Responds to inquiries or requests for information and introduces new banking services.
  • Organize and complete follow-up work required to fulfill customer requests; meet goals related to generating business for First Commonwealth Financial divisions.
  • Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Education and Training
High School Diploma: , Expected in 2010
to
- , PA
GPA:
Activities and Honors

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
Job Titles Held:
  • Sales Lead Generator
  • Team Lead
  • Team Leader/Supervisor
  • Client Service Specialist
Degrees
  • High School Diploma

Similar Resume

View All
Lead Generator
Lead Generator
Lead Generator Manager