sales lead resume example with 18+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Friendly hard worker with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Experienced professional offers over 28 years working with the public through Education, Small Business, Retail Sales and 5 years in the Airline Industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing a Flight Attendant position to again, provide exceptional customer service to travelers.

  • Good communication skills
  • Computer literate
  • Merchandising
  • Team leadership experience
  • Employee training
  • Clean and professional
  • Building brand awareness
  • Customer outreach
  • Work ethic
  • Leadership
  • Working collaboratively
  • Results-oriented mindset
Education and Training
Converse College Spartanburg, SC Expected in 12/1995 Master of Science : Special Education - GPA :
College of Charleston Charleston, SC, Expected in 06/1990 Bachelor of Science : Elementary Education - GPA :
  • Minor in Psychology
JL Mann High School Greenville,SC, Expected in 08/1986 High School Diploma : - GPA :
Hibbett Sports, Inc. - Sales Lead
Ashland, KY, 04/2018 - 02/2022
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Signed for incoming shipments in manager's absence.
  • Maintained store and maintained appearance.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings 100%.
  • Managed cash register operations using POS system and processed sales and returns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Managed and retained existing client accounts.
  • Maintained database of customer and sales information using SalesForce software.
  • Processed payments and returned accurately receipts, cash, coin and cards to customers.
  • Checked store shelves and restocked products from inventory in back room.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Created eye-catching merchandise displays to entice customers into store.
Allegiant Air - Flight Attendant
Indianapolis, IN, 01/1996 - 08/2001
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Followed safety, passenger and supply pre-flight checklists.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Kept cabin neat, clean and professional in appearance.
  • Directed junior team members in proper duties and company regulations.
  • Restocked and organized food, beverage and passenger items inventory.
  • Helped guests locate seats and stow luggage in appropriate locations.
  • Managed refreshments cart at scheduled intervals to give passengers food and beverages.
  • Handed out headphones, blankets and other items to passengers as requested.
  • Followed company regulations and rules promoting safe environment for both travelers and employees.
  • Collaborated with officials to establish action plans to provide safe environment and immediate response to threats and emergencies.
  • Held employees responsible for fulfilling required duties and tasks during designated shifts.
  • Answered clients' questions and promptly addressed concerns.
  • Verified required equipment and related maintenance, sending parts out for service to resolve complex issues.
  • Cross-trained shift personnel in various roles and tasks by frequently rotating assignments.
  • Managed employees by checking proper uniform attire and use of safety equipment.
Moppets Inc - Small Business Owner
City, STATE, 2003 - 2012
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Managed scheduling for 8 employees to optimize productivity.
  • Managed daily operations, client relations and IT.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Supported community outreach initiatives by partnering with local organizations.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Executed business strategies to boost revenue and penetrate new markets.

As a Delta Flight Attendant:

Provided every passenger with exceptional service and ensured that issues were quickly resolved, resulting in an above-average performance rating.

Received numerous Above and Beyond comment cards from Delta frequent flyers.

Additional Information

In August of 2001, I was living in Charleston, South Carolina as a newly separated mother with a one year old daughter. I had been based and living in Orlando before this happened and I loved my job!! After going through the separation and moving to Charleston, I was able to be based in New York, and hold a line. This helped tremendously in keeping a schedule for my young daughter and I had help to care for her when I was away on trips. The reason for me sharing this information is to express the love I had for my job and how hard it was for me to give it up in order to raise my daughter. Me, having to be away from her 5 days at a time took its toll on me and I had to quit. It was the right thing to do. Turns out that I left Delta in August of 2001 and then 911 happened😢

Now that my kids are grown, Clare(21) graduating Clemson and starting MUSC Dental school this year, Bennett(18) graduates high school and will be attending Wofford College this fall and AnnRichard(15) the youngest is a freshman in high school. They are all grown up and I am ready to return to my life as a world traveler again.

Thank you in advance for taking the time to read and learn more about me. Jessica Claire

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Resume Overview

School Attended

  • Converse College
  • College of Charleston
  • JL Mann High School

Job Titles Held:

  • Sales Lead
  • Flight Attendant
  • Small Business Owner


  • Master of Science
  • Bachelor of Science
  • High School Diploma

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