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Sales Lead Resume Example

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Summary

Personable Sales Lead with background providing exemplary customer service in retail stores. Practiced in use of POS systems and proficient in money handling. Deliver effective loss prevention and thorough product knowledge.

Skills
  • Revenue generation
  • Lead generation
  • Account management
  • Brand development and marketing
  • Sales promotions
  • Accurate cash-handling
  • Sales transaction processing
  • Customer care
SALES LEAD
Experience
July 2020 - Current
Sales LeadCompany Name | City, State
  • Managed cash register operations using POS system, including processing sales and returns.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Checked store shelves and restocked products from inventory in back room.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Received shipments and signed off on packages, documenting all incoming items in [Software] system.
February 2020 - March 2021
Sales AssociateCompany Name | City, State
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Offered product and service consultations and employed upselling techniques.
July 2018 - September 2019
Customer Service AssociateCompany Name | City, State
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Processed customer account changes using [Software].
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
September 2006 - August 2010
Sales AssociateCompany Name | City, State
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Offered product and service consultations and employed upselling techniques.
  • Processed orders through [System] and coordinated product deliveries.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Listened to customer needs to identify and recommend optimal [Product or Service] selections.
  • Recruited, hired and trained new hires to optimize profitability.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Education and Training
May 1995
High School Diploma
Pharr San Juan Alamo High School , City
Some College (No Degree) | Nursing Assistance
South Texas Vocational Technical Institute - McAllen, City, State
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Resume Overview

School Attended

  • Pharr San Juan Alamo High School
  • South Texas Vocational Technical Institute - McAllen

Job Titles Held:

  • Sales Lead
  • Sales Associate
  • Customer Service Associate

Degrees

  • High School Diploma
    Some College (No Degree) | Nursing Assistance

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