sales lead resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Exceptional Operations Manager and talented leader with over twenty years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

  • Earned the “Operational Safety” Award in 2022 for the safest location company wide.
  • Promoted to General Manager after Two years with the company.
  • Supervised team of twenty staff members.
  • Used Microsoft Excel to develop inventory and individual sales tracking spreadsheets.
  • Sales
  • Sales Goals
  • Cross-Selling
  • Sales Planning
  • Sales Reporting
  • Product Knowledge
  • Product Sales
  • Selling Techniques
  • Sales Contracts
  • Prospecting Clients
  • Scheduling
  • Budgeting
  • Employee Training
  • Sales Training
  • Staff Management
  • Store Management
  • Contract Preparation
  • Customer Complaint Resolution
  • Point of Sale Systems
  • Store Operations
  • Key Performance Indicators (KPIs)
  • Cash Handling
Work History
10/2022 to Current
Sales Lead Lula New York, NY,
  • Reported sales data to upper management for review.
  • Contacted customers to immediately find resolutions for escalated issues.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.
  • Used XRM to maintain company database with essential account and sales information.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.
  • Increased sales and customer satisfaction through personalized servicing.
  • Reached out to prospective leads through cold calling, applying variety of established selling methods.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Kept detailed track of sales and customer information in company system.
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
  • Negotiated contracts and sales terms with new and existing clients.
04/2022 to 09/2022
General Manager of Operations Universal Forest Products, Inc. Hillsboro, TX,
  • Prepared annual budgets with controls to prevent overages.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Utilized enterprise risk management software to improve operational insight and planning.
  • Managed budget implementations, employee evaluations and contract details.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Identified trends in customer marketplaces to develop valuable solutions.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Managed business to business accounts and tunnel buyouts for corporate and private events.
  • Managed catering and event planning for tunnel buyouts for corporate and private events.
  • Developed sales tracker program to assist employees on tracking classes and overall sales in relation to their monthly goals

06/2019 to 04/2022
Assistant General Manager Topgolf Fort Myers, FL,
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Mentored and motivated team members to achieve challenging business goals.
  • Handled cash accurately and prepared deposits.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Resolved problems promptly to elevate customer approval.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Oversaw computer database and physical filing systems.
  • Boosted yearly profits through process optimization and improved training.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Performed pricing and estimates based on customer needs and requirements.
  • Motivated, trained and disciplined employees to maximize performance.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Managed budget implementations, employee evaluations and contract details.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
  • Developed innovative sales proposals to promote product quality and showcase market comparisons.
Expected in 06/2000 to to
High School Diploma:
Perkiomen Valley High School - Collegeville, PA
  • Basic Life Support Certified

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Resume Overview

School Attended

  • Perkiomen Valley High School

Job Titles Held:

  • Sales Lead
  • General Manager of Operations
  • Assistant General Manager


  • High School Diploma

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