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Sales Lead Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Flexible Sales Associate inspired by cultivating client satisfaction and delivering exceptional product knowledge and recommendations. Proven history of superior sales achievements and commitment to teamwork. Customer-centric Lead Sales Associate exemplifies selling behaviors to communicate goals and expectations for team-driven approach. Drives awareness and accountability to boost store success. Implements solutions to customers and staff in fast-paced retail environment. Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.

Skills
  • Sales promotions
  • POS system expertise
  • Accurate cash-handling
  • Strategic sales
  • Merchandise displays
  • Meeting and exceeding sales goals
  • Payment processing
  • Mentoring and training
  • Food safety and sanitation
  • Staff training and motivation
  • Team member motivation
  • Client relationship management
  • Sales transaction processing
Experience
Sales Lead, 09/2020 to Current
Foot Locker Houston, TX,
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Coached other employees in effective customer service and successful selling techniques.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Checked store shelves and restocked products from inventory in back room.
Server, 08/2019 to 06/2020
Penn National Gaming York, PA,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Processed customers' payments and provided receipts.
  • Prepared and served cold, hot and alcoholic beverages to guests.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Sales Lead, 03/2017 to 01/2019
Foot Locker Milpitas, CA,
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Monitored performance of sales team and implemented improved methods where needed.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Scanned and bagged items and operated cash register to check out store patrons.
Front of House Trainer, 01/2016 to 01/2017
Chick-fil-A City, STATE,
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Education and Training
Associate of Science: Biology, Expected in 05/2022
to
San Antonio College - San Antonio, TX
GPA:
High School Diploma: , Expected in 05/2017
to
Claudia Taylor Claire High School - San Antonio, TX,
GPA:
Certifications
  • TABC Certification- 2020
  • Food Handlers Certification- 2020

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Resume Overview

School Attended
  • San Antonio College
  • Claudia Taylor Claire High School
Job Titles Held:
  • Sales Lead
  • Server
  • Sales Lead
  • Front of House Trainer
Degrees
  • Associate of Science
  • High School Diploma