sales lead resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Loves to stay organized and keep the whole workplace flowing smoothly.

  • Shift Scheduling
  • Sales Promotions
  • Relationship Building
  • Goal-Oriented
  • Staff Training and Development
  • Problem-Solving
  • MS Office Applications
  • Positive Customer Experience
10/2021 to 01/2023
Sales Lead Qurate Retail Group Inc. Oak Brook, IL,
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Managed cash register operations using POS system and processed sales and returns.
  • Improved profitability and developed pipeline by leveraging multiple marketing channels and sales strategies.
  • Managed and retained existing client accounts.
  • Maintained database of customer and sales information using SalesForce software.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Familiarized self with new products and services to engage with customers about features and benefits.
  • Maintained awareness of advertised items to accurately recite current pricing and promotions.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Fostered great experience by engaging with guests, utilizing acquired skills and training.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Organized sales floor to keep products and displays presentable and in sellable condition.
  • Provided leadership and direction to motivate department associates.
  • Processed payments and returned receipts, cash, coin and cards to customers.
  • Monitored performance of sales team and implemented improved methods to close gaps.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Cross-trained on different positions to best support team during peak periods.
  • Shared product knowledge to suggest merchandise and services to customers.
  • Utilized selling behaviors to identify and solve customer needs.
  • Checked store shelves and restocked products from inventory in back room.
  • Assisted staff with selling process to meet and exceed individual and company sales goals.
  • Led sales team to consistently deliver customer service, generating maximum sales potential.
  • Built repeat customer base by driving excellent loyalty program and data capture.
  • Exceeded department expectations for productivity and accuracy levels.
06/2019 to 09/2021
Shift Manager Coen Markets, Inc. Weirton, WV,
  • Helped employees accomplish tasks during peak periods.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Upheld company standards and compliance requirements for operations.
  • Helped made sure food was prepped and ready to go for the next shift.
  • Coached employees on interactions with customers to drive exceptional service.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Answered guest questions, delivering most accurate and updated information available.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Kept customer and food preparation areas clean and well-organized.
  • Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Operated cash register to accept cash or credit card payment and issue receipt for transaction.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Verified orders and bagged items for easy transport.
  • Organized food preparation stations and regularly replenished supplies.
06/2017 to 06/2019
Family Nanny Lorine Family City, STATE,
  • Planned recreational activities to enhance physical development and explore stimulating exercises.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Secured indoor and outdoor premises to protect children.
  • Cared for 2 children ages 6 to 10.
  • Maintained organized and clean children's areas.
  • Supported household operations by completing laundry, cooking meals and performing light cleaning.
  • Employed positive guidance strategies to encourage children and improve behavior.
Education and Training
Expected in 05/2021 to to
High School Diploma:
Cretin Derham Hall - Saint Paul, MN,
  • Every Trimester, 2017-2021 - Honor Roll
  • 4.0 GPA
  • Participated in Band, All four years
  • Lead Band office of recruitment and retention

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Resume Overview

School Attended

  • Cretin Derham Hall

Job Titles Held:

  • Sales Lead
  • Shift Manager
  • Family Nanny


  • High School Diploma

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