sales lead resume example with 5+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

  • Outstanding customer service skills
  • People Person (Friendly and energetic personality with customer service focus)
  • Track record of over-achieving sales quotas
  • Problem Solving
  • Goal-oriented
  • Staff Training and Development
  • Verbal and Written Communication
University of California - Los Angeles Los Angeles, CA Expected in 06/2018 Bachelor of Science : Sociology - GPA :
Norco College Norco, CA Expected in 06/2015 Associate of Science : Social & Behavioral Sciences - GPA :
Work History
Massage Envy - Sales Lead
Farmington, CT, 07/2020 - 08/2021
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Monitored sales team performance and provided constructive feedback.
  • Contacted customers to immediately find resolutions for escalated issues.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Ensured high levels of customer satisfaction through excellent sales service, assessed customers’ needs and provided assistance and information on building value of companies products services
  • Exceeded department’s sales goals and broke records in company sales history.
  • Negotiated pricing to close deals
  • Prepared documents including going over contracts with customers to ensure they understood warranties
  • Developed business strategies to increase sales productivity, expand store traffic, and optimize profitability
  • Promoted team member engagement and morale, helped them achieve their sales goals, and gave performance techniques.
Beaver Run Resort & Conference Center - Sales Manager
Denver, CO, 11/2017 - 06/2020
  • Coached employees in successful selling methods and encouraged cross-selling to drive company revenue.
  • Recruited, educated, motivated, and developed sales team members. Maintained a fully staffed team and trained for all store levels (Including creating training material)
  • Identified, hired, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Cultivated learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members, being available for my team 24/7 on-call with questions.
  • Maintained strong floor presence as a working manager, constantly guided Counselors toward customer interaction, and provided regular feedback on those interactions
  • Positively impact staff morale and culture for both sales performance and community relationships
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Oversaw/Processed loan applications and financing funding audits
  • Communicated with loan providers and administered loans to fund customer purchases
  • Held weekly meetings to identify techniques to overcome sales obstacles.
  • Organized weekly work schedules that were created to maximize productivity and engagement
  • Set team sales goals and achieved sales goals by training, motivating, mentoring, and providing feedback to sales staff
  • Responsibilities included planning weekly schedules, employee evaluations, assigning daily tasks, and directing work; appraising performance; rewarded and counseling employees
  • Processed payroll, Commission payouts, Placed inventory orders and Made weekly cash deposits (Handled up to $30,000 in cash)
  • Ensured that employees maintain strong customer counts, high average sales daily, weekly, and monthly; monitored, used, and reviewed all employee sales reports
  • Maintained high standards of customer service during high-volume, fast-paced sales operations
  • Maintained a high standard of appearance and professionalism for self and staff at all times. Including clean sales floor and workplace.
Wolverine Solutions Group - Sales Representative
Detroit, MI, 11/2013 - 09/2015
  • Provided optimal level of services to all guests. Created a memorable experience for every guest by greeting them immediately and building rapport and trust with them.
  • Ensured high levels of customer satisfaction through excellent sales service
  • Trained and mentored new sales representatives.
  • Building value to customers, overcoming objections, and closing deals in a fast-paced sales environment
  • Developed and utilized great phone skills while dealing with customers/potential customers in customer service follow up calls, responding to customer inquiries, and setting appointments
  • Placed outbound sales calls from Internet-generated leads, Managed leads by tracking, following up, and closing sales to achieve sales and productivity objectives.
  • Contacted potential customers and answer any customer inquires (Phone, Social Media, Emails, Text messages) through warm leads.
  • Helped create and develop new business and the ever-changing business model
  • Surpassed sales quotas individually and as a team
  • Confidently closed sales in order to meet relevant sales goals while maintaining company profitability margins.
  • Shared pet and product knowledge to facilitate sales
  • Managed financing accounts, Oversaw financing operations, Collected in-house payments, Originated loans, and Handled all borrower’s complaints as the lead customer service representative.
  • Learned how to remain with a friendly attitude and confidence to deal with stressful situations, De-escalate situations when needed and solve problems when necessary
  • Updated social media platforms and Operated cash registers/POS systems
  • Created marketing materials (Photos or Videos) to advertise on all social media platforms

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Resume Overview

School Attended

  • University of California - Los Angeles
  • Norco College

Job Titles Held:

  • Sales Lead
  • Sales Manager
  • Sales Representative


  • Bachelor of Science
  • Associate of Science

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