sales lead resume example

Operational Experience:

• Key Holder - Responsible for opening and closing store, delegating end of day duties to employees, opening and closing tills, providing assistance on sales floor when managers are not present and managing diffusion of difficult customer situations. Also responsible for leading start of day employee meetings to pass on membership sales and expectations, store sales and promotions and other important business information.
• Banking - Knowledgeable with change orders, tax-exempt forms, missing transaction forms, loans and finalizing deposits from previous day cash drawers. Initiated a timely upkeep of end of month filing and shredding of six-month-old deposit documents.
• Payroll - Processed timesheets for all employees using the Kronos system. Processing involved checking accuracy of employee recording of daily punches, vacation, way-day, sick and leave of absence usage before closing out payroll. Compiled reports for management capturing timekeeping discrepancies for employees, daily line-ups and specific department scheduling.
• New Hire Onboarding - Assisted with preparation of materials for new hire packets, uploading of I-9 documentation, spousal affidavits for discounts, and health insurance navigation.
• Purchasing Upkeep - Reconciled multiple Purchasing Card accounts using Concur and kept accurate receipts of store need purchases. Also used the Ariba system to order store cleaning materials, items for shipping and receiving and other essential department items.

Sales Lead Experience:

• Leadership - Promote and create a welcoming and motivational work environment empowering others to excel through positive, constructive criticism, providing a means towards correction and policy. Engaged with staff, valuing differences in opinions while trying new ideas. Approached difficult issues and tasks with confidence and optimism. Used company and outside tools to increase self and team development. Displays company Core Skills and CO-OP values on a daily basis to ensure customer satisfaction. Confident under pressure viewing mistakes as a learning opportunity. Rallies team members to embrace store objectives and goals through sales, customer service and product knowledge.
• Rentals - Direct contact with HQ rentals team handling product requests, Point of Rental and developing forecasts for new store rentals. Lead Action Sports team through launch of new online rental reservation system. Reacted quickly and efficiently overcoming "beta" test reservation obstacles. In charge of tasks pertaining to new rental fleet, including receiving, serializing and safety testing of equipment. Met rental start date, despite shortened processing time frame. Trained staff to pass binding certifications to ensure liability of the department and managed upkeep of a 300+ fleet of downhill winter and summer rental flips. Worked with two additional leads to maintain solid crew from efficiently checking in-shop work and properly training staff to outfit customers for winter and summer action sports needs.
• Development - Actively working to coach and develop staff members in all aspects of store processes. Engaged with staff needing career assistance by seeking other department options for the employee based on their interests or educating them on other employee options within the company to further their career. Actively pursued and followed through with employee incentives to help drive memberships, store promotions and overall employee moral. Met expectation of staff performance by leading group and individual trainings, coaching opportunities and providing constructive feedback to employees.
• Collaboration - Worked closely with other department leads to cross merchandise, uphold, adapt and exceed store visual standards, initiate floor set changes and establish marketing tactics to help improve sales and the overall look of the store. Collaborates with HQ to relay progress on rentals and maintain store reputation by being one of the top ten rental stores in the CO-OP. Consistently works with the store manager and regional sales managers to drive the CO-OP and store initiatives.