Driven leader and motivational team builder with 12 years of diverse experience within a highly competitive retail and restaurant environment. Driving productivity, sales growth and profitability by building and supervising highly engaged and effective teams resulting in increased profitability and customer loyalty. I am focused on developing and empowering people to be the best version of who they are in all that they do. My skills, experience, and knowledge allow me to bring together teams who provide great experiences for our customers, employees, and the communities that we serve.
P&L management * Inventory management * Team Leadership & Motivation * Customer Experience
Fortune 500 company sales background * Cross-functional team management * Strategic planning **
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Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Sales Floor Supervisor Multi-Channel Sales Support Supervisor
Sales Floor Supervisor, 08/2006 to Current Hyatt – Minneapolis, MN,
Ranked 6th in company, out of 1053, for FY 2014 by driving positive outcomes of key sales indicators in support of store Revenue, Margin, and NOP goals.
1 Multi-Channel Sales Support Team 3 consecutive years.
Provided exceptional customer service resulting in multiple store metrics such as financial services, in-store phone experience, customer service, in-store pick-up, and checkout experience, appearing in the top 20 of all stores FY 2014 Developed and implemented new loss prevention methods, which resulted in a 3.1% to 1.45% in 8 months.
Hand selected by Brian Dunn to attend Best Buy's exclusive "Achievers" Ceremony for the company's elite sales associates as the 2007 Jet Tour Winner.
Maintained team as a top performing team unit - at the district level and also company-wide.
Managed the fulfillment of Geek Squad in home solutions including, Home Theater installation, Appliance Delivery/Installation and In-Home repair services including appliances and televisions.
Accountable to maintain and exceed 45 million dollars in revenue per year.
Responsible for coaching / training / mentoring employees at 5 locationsaround sales and solutions.
Led team of 60+ sales associates to achieve year over year growth and delivered positive monthly, quarterly and yearly productivity results.
Increased profitability by reducing employee turnover, reducing hiring expenses, and improving customers experience by retaining a more knowledgeable and experienced staff.
Built a culture of open communication and supportive mentoring relationships.
Developing sales and business plans to continue and ensure future growth of the department, and ensure team continues behaviors to promote growth within and outside of the store.
Motivating and coaching employees through effective floor leadership and training strategies creating a profitable and engaging experience resulting in top-level customer experience in store, and delivering exceptional financial results in doing so.
Utilizing the Profit and Loss statement (P&L), sales metrics reports, and customer experience feedback to analyze the stores performance, created business plans that impacted opportunity areas, and conducted team and individual trainings to overcome gaps in business results.
Developing individual improvement strategies and goals to insure that each employee is able to contribute fully and all employees are able to reach their full potential.
Built partnerships with local organizations to increase company offerings and improve services.
Multi-Channel Sales Support Supervisor, to – , ,
Full P&L accountability of a multi-million dollar business including ownership of sales performance, operational efficiency and process management Had opportunity to help administer and take part in large group training endeavors, in excess of 150+ employees for store and district employees.
Creation and implementation of training program, Talent selection and recruitment, Talent review and compensation analysis Motivates and energizes team through quality coaching and recognition, and works to create a positive work environment.
Analyzed store's performance indicators against goals and developed business plan to improve underachieving areas.
Building relationships with local organizations to increase talent pool Controllable expense metrics, including labor and training expense, cash over/short, bad debt, NSF, supply expense, discretionary spend.
Developed and shared best practices across the company, including in-store pick up and ship to home.
Ensure department staffing and training through everyday follow up and performance management Performance Management and Appraisal Process, Payroll, Scheduling, and Benefits, as well as conflict management, and termination processing.
Reviewing daily tax reports, ordering supplies, processing invoices, processing payroll, resolving timesheet issues, monitoring/controlling shrink, OT compliance, and maintaining employee records.
Ensuring accuracy of transactions, processing of all sales and returns, Daily deposit and safe functions.
Fulfilled customer-shipping needs using UPS and USPS methods.
Arranged departmental cross training experiences in order to support and maintain a team based cooperative work environment.
Researches discrepancies and identifies missing product.
Works with store managers and supervisors to identify and resolve inventory-related issues.
Monitor home delivery, shipping, and receiving functions.
Performs monthly breakdowns of store financials including P&L statements and departmental scorecards to ensure success and continued growth of store and company.* Extensive experience in public relations within local communities and charities.
Front Of House Manager, 02/2001 to 11/2006 NA – City, STATE,
Built sales forecasts and schedules to reflect desired productivity targets.
Scheduled and directed staff in daily work assignments to maximize productivity.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Increased monthly revenue by 6% Managed accounts payable, accounts receivable and payroll.
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Recognized as a location with outstanding customer satisfaction reviews.
Education
Bachelor of Science: Microbiology and Immunology, Expected in 5 2013 Wingate University - , GPA: Microbiology and Immunology
Early Childhood Education Certificate: , Expected in 5 2010 Central Piedmont Community College - , GPA:
Skills
accounts payable, accounts receivable, Benefits, business plan, business plans, coaching, strong interpersonal skills, conflict management, customer satisfaction, customer service, Delivery, driving, financials, financial, hiring, inventory, leadership and training, loss prevention, mentoring, 3.1, Works, NSF, Payroll, Performance Management and Appraisal, performance management, pick, policies, process management, Profit and Loss, public relations, quality, receiving, recruitment, sales, Sales Support, Scheduling, shipping, staffing, tax, phone
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School Attended
Wingate University
Central Piedmont Community College
Job Titles Held:
Sales Floor Supervisor Multi-Channel Sales Support Supervisor
Sales Floor Supervisor
