sales floor lead resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Experienced and highly motivated sales professional with a successful background in obtaining a position where I can utilize my excellence in customer service and sales driven mindset to achieve company goals and become a valued team member
Skills
Possess excellent customer relation and team building skills
Ability to multitask while remaining professional and courteous
Extensive sales experience, including purchasing, inventory
Problem resolution
Strong moral and professional outlook
Strong attention to detail
MS Office
Work History
02/2018 to 08/2020
Sales Floor LeadFs Food Group – Columbia, SC,
Responsible for maintaining company standards across entire staff
Constant use of multitasking and strong attention to detail to ensure timely and accurate service
Provided expert customer service
Demonstrated product and answered questions for prospective customers.
Taught salespeople to close deals and improve sales performance to increase revenue for company.
Trained and supported sales force with closing deals.
Partnered with operations team to achieve company revenue and profit goals.
Developed strong and lasting rapport to improve customer service and retain valued clients.
Strengthened promotional strategies to drive customer engagement and boost sales.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and design talents.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Educated staff on strategies for handling difficult customers and challenging situations.
Trained and motivated team members in successful strategies to meet operational and sales targets.
10/2017 to 02/2018
Lead Server/ TrainerColumbia University – New York, NY,
Three time winner of highest wine sales.
Two time winner of highest check average.
Lead Dining Room server/ cocktail.
Maintained and upheld strict health code standards, company policies, protocols and steps of service
Adapted service based on customer requests and kitchen readiness.
Stayed up-to-date on menu changes to offer current and accurate information to staff and help customers select optimal meal choices based on individual preferences.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Implemented and assured continuous training to employees to promote long-term excellence.
Trained and mentored 8 new personnel hired to fulfill various roles.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Orchestrated positive customer experiences at all stages by overseeing every area of FOH operations.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Trained new team members on restaurant procedures, menu items and performance strategies.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 10%.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Taught servers to memorize menu ingredients and provide information on preparation methods.
Provided continuous evaluation and feedback to server employees and management
06/2012 to 03/2017
FOH ManagerThe Wild Rose – City, STATE,
Customer satisfaction and relations
Oversee 15 employees
Increased sales by 8% in 14 months
Training of FOH staff and point of sale software
Inventory and purchasing, responsible of maintaining profitable food costs
Advertising and implementation of promotions, holiday and corporate events
Take and resolve complaints through conflict resolution
Set sales goals and objectives through SMART module
Maintained food and beverage quality control, menu design
Instructed wine knowledge training
Demonstrated leadership and organization by maintaining health code requirements, upholding company policy and standards, delegating and assigning specific roles to employees.
Provided excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
Performed cash handling activities, including making change, balancing all tills, credit card reconciliation, server gratuity reports and securing nightly bank deposits.
11/1998 to 05/2011
Director of MarketingSKF Economos – City, STATE,
Made outbound calls with prospective clients to develop and expand customer base
Analyzed customer databases to identify purchasing trends
Developed strategies to target existing and new customers
Initiated, scheduled, and managed all new leads
Constant use of multitasking and strong attention to detail.
Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
Increased brand exposure by developing sales materials and optimizing target audience reach.
Education
Expected in to to
High School Diploma: Ambridge Area High School - Ambridge, PA GPA:
Expected in to to
: Life Coach Southwest Institute of Healing Arts - Tempe, AZ GPA:
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