Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in retail industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
High performing sales professional with over 10 years' experience in retail. Known for contributions of territory growth and for being focused on customer satisfaction. Extensive outside sales experience with proven ability to manage and grow customer relationships to expand customer base. Superior time management and organization skills.
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Goal-driven Sales Management professional bringing [Number]-year career history and proven track record of strategic business growth and product marketing. Adept at cultivating productive client relationships through positive rapport, tailored solutions, and client engagement.
Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in [Type] industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
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- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Taught staff how to handle difficult situations with calm and professionalism.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Planned and updated work schedules for optimal coverage of expected business needs.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Guided and supported 50 at least staff members to consistently achieve team and personal goals.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Worked to improve patient outlook and daily living through compassionate care.
- Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
- Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
- Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
- Provided mental and emotional support to keep clients happy and healthy.
- Completed data entries in charts and logbooks to document client progress.
- Coordinated and engaged in community outreach and local events to deliver education on health topics regarding chronic illnesses, at-home care and preventative self-exams.
- Maintained strong knowledge of medications and medical terminology through continued education and seminars.
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
- Assisted patients by answering questions and offering help with health system coordination, patient rights and privacy of personal information.
- Provided personal nursing assistance in pre- and post-operative situations.
- Recorded vitals and communicated with physicians to provide health updates.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Interviewed clients individually and in family groups to determine what services would best address specific needs.
- Produced referrals for various community resources, including housing and transportation services.
- Evaluated and addressed individual client needs and concerns.
- Developed workable solutions for recurring problems for individuals and families.
- Referred patients to community resources for mental health treatment, child protective services, and assistance for people with developmental disabilities.
- Reviewed account and service histories to identify trends and issues.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Worked with managers to develop service improvement initiatives.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Maintained revenue streams by exhausting every option before offering refunds.
- Supported end-users by responding quickly to phone messages and following up on complaints
- Documented conversations with customers to track requests, problems and solutions.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Addressed customer service inquiries quickly and accurately.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Assisted approximately 3 customers each one hour with truck rental, quotes, home installations questions.
- Answered customer questions and addressed concerns, resulting in 98% reduction in complaint calls.
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Resume Overview
School Attended
- Broward College
- Center For Career Training
- Quick Learning Haiti
- Centre D'Etudes Diplomatique Internationales
Job Titles Held:
- Sales Floor Lead Associate (Shop Captain)
- Home Health Care Aide
- Social Worker
- Customer Service Representative
Degrees
- Some College (No Degree)
- Some College (No Degree)
- Some College (No Degree)
- Bachelor of Science
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