Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Skills
Team Building and Motivation
Handling Complaints and Inquiries
Microsoft Office
Retail Operations
Delegation and Supervision
Decision Making
Customer Service Management
Cash Handling and Reconciliation
Computer Proficiency
Marketing and Advertising
Relationship Building
Adaptable to Changing Demands
Service-Oriented
Problem Anticipation and Resolution
Customer Credit Management
Records Organization
Superior Work Ethic
Positive and Upbeat
Critical Thinking
POS Terminal Operation
Retail Industry Experience
Administrative Documentation
Multitasking and Prioritizing
Cycle Counts and Audits
Staff Coaching and Training
Health and Safety Procedures
Work History
Sales Coordinator, 07/2021 - Current Rv Retailer – Murfreesboro, TN,
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Compiled client profiles and entered information into operating system.
Kept detailed records of sales and customer information in Delphi.fdc, updating database regularly to maintain top-notch service.
Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
Improved productivity by increasing customer feedback and maintaining long-term business goals.
Front End Supervisor, 04/2020 - 06/2021 Wegmans Food Markets, Inc. – Warrington, PA,
Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Trained team members in successful strategies to meet operational and sales targets.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Front Desk Lead/Manager on Duty, 03/2019 - 03/2020 Boyne Resorts – Boyne Falls, MI,
Answered multi-line phone system and greeted callers enthusiastically.
Answered customer telephone calls promptly and appropriately handled needs.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Used internal software to process reservations, check-ins and check-outs.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Confirmed relevant guest information and payment methods to prevent fraud.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Assisted at front desk when and handled purchases at gift shop.
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Guest Service Agent, 04/2018 - 01/2019 Hyatt Regency Bethesda – City, STATE,
Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Streamlined check-in process to decrease wait times and increase customer satisfaction.
Assisted guests with check-ins, account inquiries and any additional services needed.
Answered guest inquiries and provided information regarding hotel services and amenities.
Guest Service Specialist, 01/2016 - 09/2016 Company Name – City, State,
Assisted guests by furnishing information and directions to local attractions, shopping and dining areas.
Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Collaborated with team members to handle guest requirements from check-in through check-out.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Collected room deposits, fees and payments.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Took reservations over phone and through email, recording guest information in computer system and verifying details.
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Arranged for transportation to and from airport, train station and events for visitors.
Provided each guest with list of hotel’s upcoming activities and events upon check-in to enhance stays.
Education
Master Of Business Administration: Hospitality Administration And Management, Expected in 08/2018 - Alliant International University - San Diego, CA GPA:
Bachelor Of Science: Tourism And Travel Management, Expected in 10/2016 - De La Salle College of Saint Benilde - Manila, PH, GPA:
High School Diplolma: , Expected in 06/2012 - St. Paul School of Aparri - Cagayan Valley, PH, GPA:
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