LiveCareer-Resume

sales coordinator resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Customer-oriented sales professional with [Number] years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction.

Skills
  • Coaching Skills
  • Decision Making
  • Reporting and Performance Analysis
  • Cash Handling and Reconciliation
  • Computer Proficiency
  • Customer Service Management
  • Team Building and Motivation
  • Handling Complaints and Inquiries
  • Microsoft Office
  • Handling Complaints
  • Data Entry
  • Customer Engagement and Support
  • Issue Resolution
  • Relationship Building
  • Creativity and Originality
  • Willingness to Learn
  • Records Organization
  • Administrative Documentation
  • Positive and Upbeat
  • Physical Stamina
  • Multitasking and Prioritizing
Experience
Sales Coordinator, 10/2022 - Current
Benchmark Hospitality Vail, CO,
  • Supported sales team by delivering current territory sales data and costing information.
  • Input customer data into system, updating information regularly with changes to buying habits.
  • Identified and proactively solved complex strategy problems that impacted sales management and business direction.
  • Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Worked with production teams to assess, update and optimize delivery dates for customers.
  • Saved costs by negotiating room rates and meeting space pricing.
  • Fostered relationships with customers to expand customer base and retain business.
  • Coordinated and finalized sales proposals to complete purchases.
  • Delivered exemplary customer service and support by remaining poised in most stressful situations.
Front Desk Agent, 08/2022 - 10/2022
Thunder Valley Casino Resort Lincoln, CA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Offered dining information and helped guests organize local activities to enhance stay.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Facilitated successful front desk operations for high-volume hotel.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Stayed current on local attractions and special events to help guests with entertainment options.
Retail Sales Associate, 08/2019 - 12/2019
At & T Orange Grove, MS,
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Prepared merchandise for purchase or rental.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Described merchandise and explained use, operation and care.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Used product knowledge to suggest items to match client needs.
  • Exchanged merchandise for customers and accepted returns.
  • Answered store and merchandise questions and led customers to wanted items.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended merchandise to customers based on needs and preferences.
  • Cross-sold products to boost overall sales purchases.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Placed special orders or called other stores to find desired items.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended, selected and located merchandise based on customer desires.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Greeted customers to determine wants or needs.
Collections Agent, 02/2019 - 05/2019
Iqor Meridian, ID,
  • Upheld privacy and security requirements for customer information.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Reduced aged accounts by collecting on approximately [Number] accounts daily.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Maintained accurate records and reported on collection activity and accounts receivable status.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Acquired credit reporting data for new and existing customers.
  • Updated account status records and collection efforts.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Improved existing collections processes by analyzing rejection patterns and denials.
  • Placed outbound collections calls daily to approximately [Number] account holders.
Manager, 05/2013 - 06/2016
Advance Auto Parts Tucson, AZ,
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Monitored staff performance and addressed issues.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
Education and Training
High School Diploma: , Expected in 05/2014
-
Central Gwinnett High School - Lawrenceville, Ga,
GPA:
Status -
: B.S Human Resource Managment, Expected in
-
Columbia College - Columbia, MO,
GPA:
Status -

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Resume Overview

School Attended

  • Central Gwinnett High School
  • Columbia College

Job Titles Held:

  • Sales Coordinator
  • Front Desk Agent
  • Retail Sales Associate
  • Collections Agent
  • Manager

Degrees

  • High School Diploma

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