LiveCareer-Resume

sales coordinator resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Versatile Sales Coordinator offering 10+ years of experience in hospitality environments and customer service. Skilled in coordinating front desk operations to meet both guest and business needs. Quick learner with great attention to detail, excels at learning new things. Skilled in social media platforms for business's and individuals. Service-oriented professional possessing professional phone demeanor and strong communication abilities.

Skills
  • Product and Service Management
  • POS Systems and Ordering Platforms
  • Multitasking and Prioritization
  • Salesforce Software
  • Critical Thinking
  • Photo and Video Editing
  • Twitter, Tiktok, Instagram, Clubhouse
  • Adobe Creative Suite
  • Digital Media
  • Teamwork and Collaboration
  • Customer Service
  • Phone and Email Etiquette
  • Multi-Line Phone Systems
  • Issue Escalation
  • Problem-Solving
  • Account Balancing
  • Invoicing and Billing
  • Strong Organizational Skills
  • Inventory Oversight
  • OnQ
  • Complex Problem Solving
  • Confidentiality and Data Protection
  • Document and File Management
  • Social Media Updating
  • Cash Drawer Management
  • Sales and Market Development
  • Accounting and Bookkeeping
  • Microsoft Office Suite
  • Fast Learner
  • Meticulous Attention to Detail
  • Data Entry
  • Event Planning
  • Multitasking and Time Management
  • 65 wpm Typing Speed
  • Order and Refund Processing
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Shipping and Receiving Understanding
  • Upbeat and Positive Personality
  • Brand-Building Strategies
Experience
Sales Coordinator, 07/2022 to Current
Benchmark HospitalityTrenton, FL,
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Conducted market research and reported on competitors.
  • Improved profitability and pipeline with multiple marketing channels and sales strategies.
  • Managed hotel sales and marketing plans to accurately interpret and support business objectives.
  • Delphi, OnQ R&I, Meeting Broker, OneDrive, SalesForce fluent.
Front Office Manager, 09/2016 to 07/2022
Loews HotelsMinneapolis, MN,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Encouraged guests to participate in rewards programs to promote brand loyalty.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Completed inquiries and room requests made online, by phone and via email.
  • Coordinated with housekeeping, maintenance, sales, and banquets to address guest needs with detail orientation.
  • Drafted guest invoices and posted charges to individual accounts.
  • Trained newly hired employees on front desk procedures and business operations.
Front Desk Agent, 02/2014 to 02/2016
Tishman SpeyerLos Angeles, CA,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Customer Service Representative, 01/2011 to 02/2014
AltruistLos Angeles, CA,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Improved customer service wait times to mitigate complaints.
  • Greeted patrons at all events (sporting, concerts etc) and collected tickets.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Checked assigned sections for cleanliness and assisted in keeping venue clean during, between and after shows.
  • Assisted VIP's in VIP room for anything they may need
  • Responded to guest questions about current facility events and future offerings.
  • Responded to and resolved guest issues or complaints.
Education and Training
Bachelor of Arts: Communication Studies, Expected in 06/2014
University of Oregon - Eugene, OR
GPA:

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Resume Overview

School Attended

  • University of Oregon

Job Titles Held:

  • Sales Coordinator
  • Front Office Manager
  • Front Desk Agent
  • Customer Service Representative

Degrees

  • Bachelor of Arts

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