(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Results-oriented Sales Representative with track record of revealing and meeting customer needs. Background in large call center environments working both inbound and outbound initiatives. Above average performance in call completions and meeting goals.

  • Sales background
  • Multitask
  • Detail oriented
Hoover High School San Diego, CA Expected in 06/2014 Diploma : - GPA :
Work History
Hersha Hospitality Management, Lp - Sales Coordinator
Renton, WA, 10/2019 - Current
  • Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Compiled client profiles and entered information into operating system.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with various departments to manage sales and territory data to collect accurate pricing and costing information.
  • Created documents recommended courses of actions to assist upper management in complex decision-making issues.
  • Secured new clients and accounts by analyzing and catering products to specific needs.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Researched customer issues and implemented solutions that proved to be efficient and effective.
  • Called on leads that were generated by marketing campaigns, tradeshows and other events.
  • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
  • Worked with sales managers to verify pricing discounts and customer details.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
The Del Monte Lodge - Hotel Front Desk Supervisor
Troy, NY, 08/2018 - 10/2018
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Entered customer data using Opra 5 software and updated information whenever patrons changed rooms.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Planned coverage needs and organized services to support incoming special events.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Evaluated employee performance quarterly and annual reviews.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Trained service staff on latest policies and procedures.
W.B. Carrell Memorial Clinic, Associated - Phone Operator
Nacogdoches, TX, 02/2017 - 08/2018
  • Maintained accurate directory of all personnel and phone extensions.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Searched relevant directories to find contacts, business addresses, for customers and employees.
  • Managed telephone switchboard of internal and external calls to provide quick connection.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Managed 8-line switchboard system.
  • Supported customers by managing multiple calls per day efficiently while maintaining professionalism and upbeat tone.
  • Connected callers with appropriate professional, department or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Performed clerical duties as required, including logging and routing incoming mail, data entry and preparation of outgoing mail.
  • Maintained accurate records of calls placed and received.
  • Maintained up-to-date knowledge of emergency call procedures.
Additional Information




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School Attended

  • Hoover High School

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  • Sales Coordinator
  • Hotel Front Desk Supervisor
  • Phone Operator


  • Diploma

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