To obtain a position that will allow me to gain experience, stability and achieve organizational objectives.
Highlights
Office Equipment: Fax machines, photocopiers, videoconferencing, PBX systems, and general office equipment.
Computer: Spreadsheet, word processing, database management, typing speed 65 WPM.
MS Office: Word, Excel, Outlook, PowerPoint.
Sales Software: ISAC, Lanyon, Galaxy , Galaxy, Hotelligence, Starboard
Accomplishments
Experience
09/2014 to Current
Sales CoordinatorPyramid Hotel Group – Cincinnati, OH,
Providing administrative support for several Sales Managers.
Handling reservations requests for corporate travelers.
Setting up and maintaining filing systems and databases Assisting other administrative assistants as needed Preparing welcome letters and order guest amenities.
Handling sales inquiries.
Generating client proposals and contracts.
Drafting presentations for potential clients.
Regularly performing duties within sales data base.
Conducting research on potential clients.
Conducting property tours for potential clients.
Producing expense reports for managers.
Responsible for sales file turnover process.
Participating as a team player with all departments.
Submitting proposals on behalf of managers.
Distributing sales leads from all sources, including phone, internet, and email.
Assisting Sales Managers with qualifying leads.
Participating in Sales Blitz.
Preparing leads for sales meetings.
Participating in sales meetings and presenting leads on behalf of Sales Managers.
12/2014 to 06/2014
Front office agentLoews Hotels – Nashville, TN,
Completed shift managing all administrative duties Greeted guests and complete entire registration process and assisted guests with check-out ensured rooms and service Used the point-of-sale system to complete payment including foreign currency and processed gift certificates/ cards Answered calls, routed to the appropriate person (guest and staff) Promoted hotel services and local facilities Managed guest inquiries, requests and delivered superb customer service Filed guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Assisted other departments when needed.
04/2012 to 12/2012
Marketing assistant / SupervisorVeterans Health Administration – Philadelphia County, PA,
Assisted a marketing manager with developing new marketing strategies to promote the restaurant; evaluate and analyze the effectiveness of these strategies.
Created and build a social network presence using online social networking sites.
Developed promotions.
Responded to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
Created schedules for employees.
Helped train and hire new staff.
Memorized menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
01/2008 to 06/2010
Administrative assistantAvaya – City, , Russia
Courteously and efficiently interacted with guests and co-workers.
Answered the main telephone line in a timely manner and assist with requests and transfers.
Fulfilled requests for conference room reservations.
Arranged business conferences for customers and partners.
Charted drivers schedule.
Made travel arrangements for colleagues.
Assisted the Office-manager with related projects upon request.
Managed the Marketing Manager's appointment schedule Opened and distributed incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations.
Set up and upheld manual and automated information filing systems.
Compiled statistical information for Executive Director as requested.
Assisted staff with administrative duties as requested.
Typed and word process documents as needed.
Recorded and prepare minutes of meetings.
Ordered office supplies and monitor inventory.
Education
Expected in 2012
Marketing Certificate: Lone Star College - , GPA:
Expected in 2010
Master of Education: Moscow State University of Humanities named after Sholokhov - , GPA:
Bilingual language education, graduated with honors
Languages
Russian (native), English (fluent), German (basic)
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School Attended
Lone Star College
Moscow State University of Humanities named after Sholokhov
