* 5 plus years' experience in sales and customer service settings.
* Successfully and efficiently manage multiple responsibilities simultaneously, resolve issues, and consistently meet established goals and exceed key performance objectives.
* Knowledge of marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
*Lead Sales at All Floors Carpet Cleaning over 15 consecutive months.
Highlights
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Sell hotel guestrooms groups, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits.
Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded.
Develop and maintain relationships with key clients in order to produce group business Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.
Confirm in writing to the client all requirements via sales contract.
Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures.
Respond quickly to guest requests in a friendly manner Follow up to ensure guest satisfaction.
01/2012 to 01/2014
Marketing Sales ConsultantJbs Usa – Natchitoches, LA,
Explain products or services and prices and demonstrate use of products.
Travel to on-going and new potential clients 100% during business hours.
Schedule cleaning for carpet shampooing or housekeeping, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
Providing exceptional product knowledge and outstanding customer service to develop lifetime customers.
Participate in growing the business in regards to carpet cleaning, air duct cleaning, flood restoration services, flooring sales, and housekeeping services.
Call and follow-up with the client after every commercial job and ensure client satisfaction.
Responsible for meeting/exceeding the budgeted outside sales goals.
Maintain a professional, ethical, and positive disposition as a primary representative of All Floors Carpet Cleaning in the community.
Answer phone calls professionally and take accurate phone messages/orders.
01/2011 to 01/2012
Demo-Event SpecialistCROSSMARK – City, STATE,
Possessed the aptitude and ability to gain adequate knowledge of the products represented.
Proactively intercepted, engaged, interacted, and sold products to the consumer in a positive manner.
Effectively communicated the features and benefits of the products.
Prepared and served food samples using small appliances such as microwaves, fryers, skillets, coffee makers and knives.
Maintained a clean, sterile and safe work station using cleaning chemicals.
Maintained a professional appearance consistence with the requirements of the job.
Properly sat up and prepared Event Table for execution.
Achieved 100% execution on assigned work.
Assisted with preparation for client visits and completed audit corrections.
Completed expense reports as per Company Policy.
Prepared and submitted all on-line requirements on the same day as Event execution.
01/2008 to 01/2011
Shift LeaderPapa John's Pizza – City, STATE,
Demonstrated exemplary operations skills in all aspects of the restaurant.
Professionally and promptly responded to all customer concerns or issues.
Solicited customer feedback with team to improve restaurant operations and build loyalty customers.
Trained and promoted quality standards to team members.
Utilized all available tool including Operations Manual and Team Handbook.
Supervised and maintained adequate shift staffing levels according to projected sales.
Ensured compliance with uniform and appearance standards, coach on improvements when needed.
Led team focus on great customer service and an atmosphere of teamwork, energy, and fun.
Executed cash management duties.
Assisted in the management of adequate inventory levels using the company's systems and guideline to minimize loss.
Managed company's assets by ensured the restaurant is clean, safe, and organized; complies with safety and security standards at all times.
Bank Teller Professional Certificate: San Jacinto College - Houston, TX GPA: Graduate of a 56 hour training program covering: bank roles and teller responsibilities, banking and economics.
*Became knowledgeable about deposit functions, managing large sums of cash and checks and electronic banking.
*Have an increased understanding with the lending process, financial planning, international banking, investments, marketing, safeguarding, and customer information.
Expected in 1 2004
High School Diploma: Barbara Jordan High School - Houston, TX GPA:
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