Knowledgeable individual with friendly disposition and desire to work hard. Known for having outstanding work ethic. Able to lift greater than 10 pounds and trained to operate computer and office equipment.
Skills
Dining customer service
Point of Sale (POS) system operations
Safe food handling
Conflict and dispute resolution
Cash register operation
Product recommendations
Payment processing
Issue resolution
Customer assistance
Customer greeting
Customer service
Flexible schedule
Courteous demeanor
Superior communication skills
Effective team player
High-energy attitude
Resolution-oriented
Dependable and reliable
MS Office proficient
Office equipment proficiency
Strong communication skills
Time management
Excellent multi-tasker
Cheerful and energetic
Superior organization skills
Personnel training and development
Detail-oriented
Organized
Education and Training
Saline County Adult Education CenterBenton, Ar, Expected in 12/2019 – –GED: - GPA:
Experience
Marriott International - Sales Clerk Frederick, MD, 01/2020 - Current
Updated signage to reflect current prices and help promote target merchandise.
Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
Reviewed current planograms and end cap placements to properly merchandise items.
Helped customers complete purchases, including processing payments and bagging items.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Greeted customers upon entrance and handled all cash and credit transactions.
Removed outdated and overripe items from stock to eliminate health risks.
Answered over 5 questions and inquiries per shift regarding products, prices and availability.
Put new merchandise on shelves and racks in attractive arrangements.
Responded to customer questions about products and services.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Operated cash registers, scanners and computers to itemize and total customer purchases.
Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Assisted customers based on currently available product, promotional and policy information.
Managed closing duties, including restocking items and reconciling cash drawer.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Bass Pro Shops - Customer Service Cashier City, STATE, 01/2018 - 07/2018
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Applied conversational empathetic abilities to connect with unsatisfied individuals and better serve individual needs.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Stayed up to date on current item discounts to support promotions.
Processed customer payments quickly and returned exact change and receipts.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Answered phone calls to assist customers with questions and orders.
Scanned items quickly to keep lines moving and reduce overall wait time.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Worked closely with front-end staff to assist customers.
Helped customers find specific products, answering questions and offering advice.
Welcomed customers, offering assistance to help find necessary store items.
Helped customer locate and select appropriate merchandise throughout store.
Additional Information
I'm eager to learn new tasks and am a fast learner. My goal is to start nursing school to get my BSN.
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